Assistant Customer Service Agent

As a partner to businesses and governments, Crane Authentication offers expertise and cutting-edge innovations that protect and enhance products, secure identities, safeguard revenues and enforce compliance. Customers from different business sectors and levels of government trust our team of 1,250 people for their expertise in R&D, security design, engineering and data-driven insights. We are an integral part of Crane NXT, a c$2-billion-dollar business with over 5,000 associates

As part of our growth, we are looking for a Assistant Customer service Agent for Lancaster,PA where you will be part of a dynamic team !

The Key Account Manager manages customer relationships for a predefined set of key customers that have a key importance to the company. The role manages customer orders and expectations from receipt of initial enquiry, through order processing to on time delivery of product. This role provides excellent customer service to existing key customers whilst supporting external sales directors in the development of new business opportunities.

Key Responsibilities:

• Conducts pricing, both standard and non-standard.
• Processes orders and provides order expediting, including liaising with other companie's facilities if required.
• Prepares, issues and expedites Contract Review forms and related draft documentation to customers to ensure approvals received in a timely manner ahead of orders being processed.
• Oversees dispatching and invoicing of customer orders.
• Manages new projects from concept of idea, through Project Management to processing of customer orders
• Provides robust support the Sales team in management of new and existing Key accounts, and monthly forecasting activities.
• Performs regular maintenance of Digital Accounts through the various digital platforms such as MAS, WSPL and Insight
• Provides customer facing digital support (Tier 1) on existing Digital Programs
• Creates monthly reports on key activities, to be included in Customer Care Monthly report.
• Reports customer service KPI’s so that overall service levels can be managed as well as understanding the different service levels provided by each Key Account Manager
• Represents Customer Service team at various meetings including daily and weekly production planning meetings.
• Manages specific projects as allocated by Customer Service Manager e.g., pricing model, updating of SOP’s, support processes, etc.

Role Requirements :

Education:

Bachelor's degree in business administration or relevant professional experience.

Experience:

• 2-4 years of customer service and key account management experience.

Language Proficiency:

• Fluent in English both written and verbal.
• Any other language skills are advantageous.

Knowledge, Skills, and Abilities

• Must have experience of ERP systems.
• Excellent numeric and communication skills
• Excellent MS Office Skills – Word, Excel, Outlook etc.
• The ability to work accurately paying close attention to detail.
• Ability to work to strict deadlines, prioritize workload and work under pressure.
• Must have the ability to multitask, be self-motivated and able to work autonomously as well as in a team environment.
• Flexibility to accommodate ever-changing working environment and demands placed upon it.
• Possess a positive, professional, can-do attitude.
• Must be able to fit into a culture where teamwork, empowerment and dedication are of utmost importance

Travel Requirements:

• Less than 10%. Travel to Customer or other locations may be required from time to time but will be infrequent

Crane Authentication is part of Crane NXT !!

Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. Crane NXT has approximately 5,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.

We value diversity at our company. Everyone who applies with the qualifications will receive consideration for employment without regard to: age, colour, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by law.

We receive a high number of applications, so apologies if we are unable to provide specific feedback. If we feel you are a fit for the role, we’ll be in contact