Quality Assurance Technician
The City Income Tax Bureau within the Michigan Department of Treasury is seeking two Quality Assurance Technicians to support our customer service call center. We’re looking for innovative, professional, and positive individuals who are ready to make an impact through quality improvement and outstanding service.
As a Departmental Technician, you will play a key role in maintaining and elevating the quality of our customer interactions. Your work will help ensure that every call reflects the highest standards of service, accuracy, and professionalism.
Key Responsibilities:
- Monitor and evaluate inbound and outbound customer service calls.
- Score agent interactions using standardized QA rubric.
- Collaborate with supervisors and trainers to identify trends and training opportunities.
- Help ensure consistency in service tone, policy adherence, and issue resolution.
Our culture is rooted in excellent customer service, continuous improvement, data-driven decision-making, and employee development. We’re ready to grow — and we’re looking for two talented individuals who are customer-focused, detail-oriented, and thrive in a fast-paced, collaborative environment.
If you’re someone who enjoys problem-solving, cares deeply about quality, and wants to be part of a supportive team with strong work/life balance, we encourage you to apply!
Education
Education typically acquired through completion of high school.
Experience
One year of experience performing administrative support activities equivalent to the 7-level in state service.