Manager, Student Services

Join Our Team – Manager, Student Services

Shape the Student Experience. Inspire Success.

Valencia College’s Enrollment Services department at the Osceola Campus is seeking a dedicated and dynamic Manager, Student Services to lead our efforts in creating a welcoming, supportive, and solution-focused environment for our students. If you are passionate about student success, thrive in a collaborative setting, and enjoy problem-solving, we’d love to meet you.
 

What You’ll Do:
In this role, you will:

• Lead, coordinate, and supervise student services operations, which may include our First Stop and First Stop Lab.
• Handle escalated student matters with professionalism and care.
• Motivate and guide your team to deliver exceptional service.
• Follow up on administrative tasks to ensure smooth daily operations.
• Build strong connections with students from all walks of life.
• Support and empower students by resolving issues promptly and effectively.

Ideal Candidate:

• Prior experience working in higher education.
• Strong leadership skills with a passion for motivating others.
• Exceptional problem-solving abilities.
• Skilled at navigating sensitive student situations.
• Comfortable engaging with individuals from varied backgrounds and experiences.

Why Join Valencia College?
At Valencia, you’ll be part of a team that believes in making a difference—one student at a time. We foster a culture of collaboration and innovation, and we value leaders who bring both heart and expertise to their work.

Valencia’s Total Rewards package, features:
 

• Medical, dental benefits and paid life insurance premiums
• Generous paid time off – vacation leave, sick leave, personal days, spring break, winter break, and other holidays
• Florida Retirement System (FRS) membership
• YMCA membership benefits
• Educational and Professional development opportunities for you and your dependents and so much more.

Additional Information:

• This position will operate in a primarily onsite environment.
• Work Schedule: Monday–Friday
  • Four days per week: 8:00 AM – 5:00 PM
  • One day per week: 9:00 AM – 6:00 PM
• In compliance with the Immigration Reform and Control Act, all employees must be legally authorized to work in the United States. As such, new hires must provide proof of U.S. citizenship or authorization to work in the U.S. within three business days of their start date. Please note that Valencia College does not sponsor employment visas, including H-1B visas.
• OUT OF STATE APPLICANTS: Please note that you will have to establish and maintain Florida residency within 30 days from your start date if selected for this position.
• This position is not eligible for Veteran’s Preference under Florida Statute 295.07(5)(a), F.S.
• Applicants must complete the entire online application and include work history, even if attaching a resume.