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Taxpayer Services Specialist 1 - Syracuse, NY

NYS Department of Taxation and Finance
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  • Title: Taxpayer Services Specialist Trainee 1
  • Location: Syracuse, NY
  • Schedule: Monday-Friday
  • Work hours: 8:00am-5:00pm
  • Salary: $45,494–$58,447
  • Apply by: 09/27/2025

 

  • Title: Taxpayer Services Specialist Trainee 2
  • Location: Syracuse, NY
  • Schedule: Monday-Friday
  • Work hours: 8:00am-5:00pm
  • Salary: $50,844–$65,061
  • Apply by: 09/27/2025

 

  • Title: Taxpayer Services Specialist 1
  • Location: Syracuse, NY
  • Schedule: Monday-Friday
  • Work hours: 8:00am-5:00pm
  • Salary: $53,764-$68,630
  • Apply by: 09/27/2025

 THIS IS NOT A REMOTE POSITION.

 

Minimum qualifications

 

For the Trainee 1:

 

  • Associate’s degree or 60 semester credit hours

 

For the Trainee 2:

 

  • Associate’s degree or completion of 60 semester credit hours; and
  • one year of experience testing tax processing systems and/or resolving tax return processing errors

 

For the Taxpayer Services Specialist 1:

 

  • Associate’s degree or completion of 60 semester credit hours; and
  • two years of experience testing tax processing systems and/or resolving tax return processing errors

 

 

How to apply

 

For more information on the position, view the job announcement https://statejobs.ny.gov/public/vacancyDetailsView.cfm?id=197677 – Vacancy ID 197677

 

Apply now using our Web Application https://www7b.tax.ny.gov/HELP/gateway/HELP.home

 

Job Duties

 

The incumbent will work with taxpayers and their representatives to resolve taxpayers’ outstanding tax obligations, encourage taxpayers’ voluntary compliance with tax obligations, and better ensure the fair application of the tax laws. Activities include, but are not limited to, the following:

• Answer questions and provide technical assistance to taxpayers and their representatives by phone, mail, in-person and/or other electronic means.

• Understand, research, and explain assessments, tax law, regulations, policies, processes and procedures from various tax law publications, Departmental databases.

• Utilize methods and processes to resolve complex reconciliations of taxpayer accounts including, but not limited to, account adjustments, error corrections, credit payments, refunds and liabilities, computation of tax penalties/liabilities and interest due.

• Access, analyze, update and utilize information and data retrieved from various departmental and third-party systems and software, or from the taxpayer, public records, mortgage records or other persons and institutions.

• Assess viability of various collection activities such as: tax warrants, installment payment agreements, income executions, levies, Department of Motor Vehicle (DMV) revocations, seizures, certificate of authority revocations and/or referral to criminal authorities.

• Navigate various departmental and third-party systems to prepare reports and collection case activities.

• Maintain a record of all oral and written communications concerning each tax debt case and enters appropriate follow-up dates, taking into account the impact upon the case flow based on the follow-up date determined.

• Work independently and exercise good judgment in monitoring work assignments.

• Maintain up-to-date knowledge of the laws, regulations, policies and procedures

• May be directed to travel to conduct on-site investigations, interviews, inspections of places and/or documents, seizures and/or other field-based activities in order to support the fair application of tax laws to taxpayers, voluntary compliance with sales tax and other laws and regulations, and resolution of delinquent tax obligations; overnight and/or weekend travel may be required.

• Must demonstrate the ability to meet the transportational needs of the job.

• Communicate effectively, both verbally and in writing, with supervisors, other Department personnel, taxpayers and/or taxpayer representatives.

• Demonstrate initiative and self-motivation.

• Employ customer service tactics during contacts with the taxpayer and/or representative, while exercising independent judgment and tactful interview techniques.

• Wear an audio headset to conduct telephone conversations with taxpayers and their representatives in order to obtain information necessary to negotiate and resolve taxpayers’ outstanding tax obligations.

• Comply with the Office of Human Resources Management; Diversity, Equity & Inclusion; Code of Conduct; Ethics; Internal Control rules, policies and procedures; and

• Adhere to the Department’s time and attendance rules and regulations.