IT Support Technician

We are a Delaware County based IT Services Company and we have an immediate opening for an IT Support Technician I. We are seeking an ambitious, hard-working IT Professional who can own the responsibility of providing first-class technical support to our clients located in the Philadelphia and 5 County region, South Jersey and New Castle County, DE.

This is an excellent opportunity for a Level 1 Technician who aspires to expand their knowledge and growth in the areas of Network Administration, Server Administration, Microsoft Exchange/365, and Cisco appliances.

Key Responsibilities:

· Provide first line response for users requiring assistance with information technology issues and problems.

· Respond to requests for technical assistance by phone or email and logging the issue in a help desk management system.

· Troubleshoot and solve PC issues remotely as well as on-site visits to our clients when an issue cannot be resolved remotely. This includes both MAC and Windows Operating systems.

· Track issues to resolution and update the internal knowledge base.

· Escalate more involved problems to the appropriate Network and Application Support Teams.

· Act as a liaison between customers and technical escalation teams.

· Configure Macs, PCs and Laptops for deployment to users at Headquarters as well as satellite locations.

· Management of all systems usernames and passwords, MS Exchange and 365 (setup, and troubleshooting).

· Smartphone/Tablet setup and troubleshooting.

· Setup and Troubleshoot network printer issues.

· Train end-users how to resolve simple issues on their own.

Technical Experience Required:

· At least one year's worth of experience supporting business client PCs and Laptops.

· At least one year's worth of experience with phone support.

· At least one year's worth of experience with providing technical support with Windows 7 and later Operating Systems.

· At least one year's worth of experience installing and configuring Microsoft Office products, especially Outlook.

Non-Technical Requirements:

· You must be passionate about delivering outstanding service to our customers.

· You must be able to thrive in a fast-paced environment that is constantly changing to adapt to the technology needs of our clients.

· Ability to effectively communicate with Business Managers and Owners.

· Ability to provide technical expertise in a manner that is understandable to a non-technical person.

· Must have reliable transportation.

· You will use your own vehicle to travel to client sites within a 1-hour radius of the office.

Desired Experience:

· 1-4years of Microsoft Server Administration Support (Creating, Modifying User Ids, Passwords, etc.).

· 1-4 years of Microsoft Exchange and Microsoft 365 Administration Support.

· 1 year of MacOS Support.

Please note to be considered for this opportunity you will be required to provide 3 or more references from past/ current employer(s) who will vouch for your work ethic, experience, and integrity.

About Nettology:

Nettology is an IT Managed Services provider committed to innovative distribution and tailored IT solutions. Its quickly growing technology portfolio includes Engineered Servers, Network and SAN Solutions, Managed Services, Cloud Infrastructure Solutions via Amazon Web Services and Microsoft Azure. Nettology is headquartered in the Philadelphia metro area, with the majority of clients in Southeastern Pennsylvania, Southern New Jersey, Delaware, and Northern Maryland. We aggressively recruit energetic, driven, intelligent people to meet the demands of our exciting industry. We are an EEO provider.

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• Paid time off

Work Location: In person