Field Service Representative

About Us

Advent Medical provides high-quality orthopedic medical devices and support services to active duty and retired military members and their families. We’re committed to delivering exceptional patient care, professionalism, and precision in every interaction. As our company continues to grow, we’re seeking motivated individuals who want to build a long-term career in the medical device industry.

About the Role

We’re hiring a Field Service Representative to support our operations in the Washington D.C., Maryland, and Northern Virginia area. This is a hands-on, travel-based position ideal for someone looking to gain experience and establish a career in the orthopedic and medical device field. You’ll work closely with our Sales Representative to ensure patients receive timely, professional, and high-quality service—from the moment they’re contacted to the completion of their fitting and follow-up care. The role combines patient interaction, administrative organization, and logistical support.

Key Responsibilities

● Support the regional Sales Representative with day-to-day operations.

● Contact patients to coordinate appointments and fittings.

● Retrieve and prepare products for patient fittings.

● Complete all related paperwork accurately for billing and compliance.

● Treat Protected Health Information (PHI) with confidentiality in accordance with HIPAA standards.

● Follow up with patients after fittings to ensure satisfaction.

● Field incoming calls from patients and either assist directly or route inquiries

appropriately.

● Maintain organized records and communicate clearly with internal departments.

● Travel throughout the DMV region regularly using a personal vehicle.

Who You Are

● Highly organized, detail-oriented, and dependable.

● Professional and compassionate with strong communication skills.

● Comfortable working independently and managing multiple tasks.

● Eager to learn and motivated to grow in the medical device field.

Qualifications

● Valid driver’s license and reliable personal vehicle required.

● High school diploma or equivalent required; college coursework or degree preferred.

● Previous experience in healthcare, customer service, or administrative work a plus, but not required.

● Must be able to travel extensively within the region.

Training and Development

Training is comprehensive and ongoing, ensuring you gain the knowledge and confidence to provide exceptional service and eventually progress within the organization.

Compensation

● $20/hour during training period.

● $25-$35/hour upon successful completion of training.

● Actual pay rate to be determined after assessing applicant experience and qualifications.

Schedule

Standard weekday hours with occasional flexibility based on patient scheduling needs. Representatives can make their own schedule as long as the patient's needs are taken care of.

Why Join Advent Medical

● Be part of a mission-driven company serving the military community.

● Gain valuable hands-on experience in the medical device field.

● Opportunities for growth and advancement as our company expands.

If you’re dependable, motivated, and ready to take the first step toward a rewarding career in medical devices, we’d love to hear from you.