Collection Analyst

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family.  Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive.  We value the importance of our employees’ emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. 

As a key player on the finance team, the Collection Analyst is responsible for the maintenance, review, and collection of customer accounts. 

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities 

• Works towards resolution of customer problems and/or delinquencies for collection issues regarding payment, price, tax, freight, and returns.
• Works with 3 to 4 sales teams consisting primarily of 45 to 60 Account Managers and Senior Account Managers, along with working with up to 4 Sales Managers and corresponding Site Directors towards the resolution of a customer problem and/or delinquencies.
• Conducts a detailed review of first-time shipping addresses and reviews specific products to assist in Fraud Prevention.

Qualifications

• Works towards resolution of customer problems and/or delinquencies for collection issues regarding payment, price, tax, freight, and returns.
• Works with 3 to 4 sales teams consisting primarily of 45 to 60 Account Managers and Senior Account Managers, along with working with up to 4 Sales Managers and corresponding Site Directors towards the resolution of a customer problem and/or delinquencies.
• Conducts a detailed review of first-time shipping addresses and reviews specific products to assist in Fraud Prevention.

Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a “live person.”