Service Appointment Coordinator

 Join Fox Toyota Lexus as a Service Appointment Coordinator! This role is responsible for managing service appointment scheduling, ensuring an exceptional customer experience, and supporting the service team with communication and organization. 

Essential Duties

• Schedule, confirm, and manage service appointments through phone, email, and text.
• Direct incoming calls to the appropriate department or team member.
• Conduct after-visit follow-up calls to ensure customer satisfaction.
• Maintain and update the customer database to encourage repeat business.
• Offer service contracts and review warranty options when applicable.
• Process payments for service contracts as needed.
• Generate daily reports and complete assigned administrative tasks.
• Maintain a professional appearance and provide outstanding customer service at all times. 
• Support a safe, positive, and team-oriented work environment.

Key Competencies:

• Customer Focus: Maintains a professional, friendly approach and prioritizes customer satisfaction in every interaction.
• Communication: Communicates clearly and professionally with customers and team members through phone, email, and text.
• Organization: Effectively manages multiple appointments, follow-ups, and service tasks with strong attention to detail.
• Teamwork: Collaborates with the Service Advisors, Technicians, and Managers to ensure smooth operations.
• Sales & Product Knowledge: Identifies opportunities to offer additional service options.
• Professionalism: Consistently demonstrates reliability, a positive attitude, and alignment with Fox Auto Team’s service standards.

Job Requirements

• Must successfully complete all pre-employment screenings, including:
  • Background check
  • Motor Vehicle Record (MVR) review
  • Drug screening
• Must be eligible to work in the United States.
• Must be bilingual (English and Spanish required)

Qualifications

• Previous customer service or call center experience preferred (automotive experience a plus).
• Strong communication, organizational, and multitasking skills.
• Proficient in basic computer systems and scheduling software.
• Ability to maintain a friendly and professional demeanor in a fast-paced environment.