Rooms Leader-in-Development
Omni Hotels & Resorts is seeking a Rooms Leader-in-Development for the beautiful Omni Las Colinas Hotel!
The Rooms Leader-in-Development (LID) program is a 12-month program designed to develop recent graduates into successful managers in the division they wish to pursue. The Rooms LID will spend 40 hours each week working within the department and 10 hours completing Learning Commitments throughout the training period. Learning Commitments are projects that will allow LIDs to learn about general hotel operations and the details and functions of their division. Each commitment will provide resources and evaluation criteria.
- Will learn and perform all aspects of Front Office and Housekeeping operations
- Oversees the performance of staff and takes corrective actions when necessary
- Scheduling of staff
- Maintains accurate payroll records to ensure staff are paid correctly
- Cleaning and inspecting guest rooms
- Responds to guest requests and complaints as required
- Monitor the product inventory and order additional products as necessary
- Interviewing and selection of staff
- Follow up on established training steps.
- Handle guest comments and complaints, ensuring guest satisfaction.
- Communicate with guests and receive feedback.
- Ensures that all housekeeping and Front Office operations are performed according to Omni Hotels standards
- Will be responsible for meeting with the Division head weekly, the Director of Human Resources each month, and the corporate mentor bi-monthly