Health and Fitness Center Member Services Lead
Health and Fitness Center Member Services Lead
Come join our team at YWCA St. Paul and be a part of an organization that is making a difference in our community! YWCA St. Paul is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all.
We have a full-time opportunity on our Health and Fitness Center Member Services team. This position will oversee all aspects of the Front Desk, while delivering exceptional customer service and support to all Health and Fitness Center members and guests. Support the growth of membership base and programs through communication and marketing efforts. They will open the facility as early as 5AM Monday through Friday and be back up as needed.
In this position you will:
- Greet and assist members, guests, and program participants in a friendly and professional manner
- Communicate with members regularly to keep them informed and engaged.
- Answer phone calls, respond to questions, and provide accurate information on programs, memberships, and services
- Manage member check-ins, account access, sales transactions, and maintain accurate records and reports
- Promote and process sales of memberships, services, and proshop items
- Support administrative tasks such as filing, printing, creating signage
- Monitor and assist with restock supplies, and report safety or maintenance concerns
- Assist with locker/towel service, along with tracking and inventory
- Address member concerns promptly and help promote participation in programs and services
- Schedule Member Services staffing and fill in or cover shifts as needed
- Open or close the facility as assigned
- Perform other duties as needed
- Respond to Member’s concerns, suggestions, or complaints in a timely, professional, and consistent manner.
- Assist with and provide information for financial tracking reports, invoice processing and accurate billing
- Ensure that the facility’s equipment and cleanliness/tidiness consistently meet company standards
- Coordinate with Director of HFC Operations to ensure accurate payroll
Minimum Qualifications:
- At least 4-years experience in customer service/sales.
- Commitment to providing exceptional customer service to members and guests.
- Comfort and self-confidence in engaging prospective members.
- Strong verbal, written, and interpersonal communication.
- Ability to work with and communicate with people of diverse backgrounds.
- Strong problem-solving skills and self-motivation.
- Strong attention to detail and commitment to accuracy.
- Proficient in Microsoft Office applications and ability to learn and work on databases.
- Ability to maintain confidentiality and manage sensitive information.
- Reliability in attendance and responsibility.
Preferred Qualifications:
- Friendly, reliable, and customer-service oriented
- Comfortable with basic computer systems
- Interest in health, wellness, or community programs
- Ability to multitask in a fast-paced environment
- Gym/Health Club experience
Benefits:
- Gain valuable technology and customer experience in a non-profit setting
- Work with an enthusiastic and dedicated team
- Receive mentorship and guidance from experienced professionals
- Receive free YWCA St. Paul Health and Fitness Center membership for non-specialty services
Work Schedule
- 5:15am-1:45pm
The hiring range, dependent on experience and qualifications, is $18.00-$19.50/hour. YWCA St. Paul offers a competitive benefits package including medical, dental, vision and life insurance; retirement plan; additional voluntary benefits; paid vacation and sick leave; and paid holidays.
If you are looking for an opportunity to make a difference and work in a collaborative environment where we celebrate and appreciate each other, please complete our Employment Application at: https://www.ywcastpaul.org/careers Send application, resume, cover letter to: hr@ywcastpaul.org
The YWCA St. Paul is an Equal Opportunity Employer