Operations Process Analyst

This role will work directly with the CEO to help structure operational workflows and build the company’s internal operations playbook.

Position Overview

Accesstec is a national healthcare IT field services company supporting urgent care clinics, ambulatory surgery centers, and physician offices across the United States. Our teams coordinate technical field services, including break/fix support, infrastructure deployments, low-voltage cabling, network troubleshooting, and enterprise technology rollouts.

We are seeking a detail-oriented Operations Process Analyst Intern (CPT Eligible) to help document and improve internal workflows across our operations team. This role will work closely with leadership and operations staff to translate day-to-day operational activities into documented processes, playbooks, and visual workflows that help our company scale.

Key Responsibilities

Document operational workflows across dispatch, field services, and project coordination

Interview internal team members to capture undocumented processes

Develop Standard Operating Procedures (SOPs) and process documentation

Create process flow diagrams and operational playbooks

Analyze workflows to identify inefficiencies and automation opportunities

Support leadership in building a structured operations knowledge base

Assist in documenting field service workflows including:

Break/Fix service dispatch

Low-voltage cabling project workflows

Site surveys

Technician coordination

Enterprise deployment processes

Ideal Candidate Profile

We are seeking a highly organized, analytical student who enjoys understanding how systems and operations work.

Ideal candidates will be:

Curious about how companies operate and scale

Detail-oriented and strong at organizing information

Comfortable interviewing team members and documenting workflows

Interested in operations, consulting, or business analytics careers

Preferred Fields of Study

Students currently pursuing graduate or upper-level undergraduate degrees in:

MBA (Master of Business Administration)

Business Analytics

Information Systems

Industrial Engineering

Operations Management

Management Information Systems (MIS)

Data Analytics

Preferred Skills

Strong written documentation skills

Process mapping or workflow diagramming

Analytical thinking

Microsoft Office / Google Workspace

Familiarity with tools such as:

Lucidchart

Miro

Notion

Confluence

Process mapping tools

What the Student Will Gain

Hands-on experience documenting operations in a national service organization

Exposure to healthcare technology infrastructure and enterprise deployments

Experience in process improvement and operational consulting

Direct collaboration with executive leadership

Experience building operational playbooks used to scale a company