French Customer Service Ambassador

About us Kering Eyewear, part of the global Luxury group Kering, is the most relevant player in the Luxury Eyewear market segment. We design, develop, manufacture, and distribute eyewear that blends creativity, innovation, and quality. Our portfolio spans a wide range of iconic brands including Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Valentino, Chloé, Alaïa, Montblanc, Dunhill, Puma, and our proprietary brands LINDBERG, Maui Jim, and Zeal Optics. By combining industry expertise with a commitment to sustainability, we help our brands redefine design and craft eyewear that captivates consumers worldwide.

 

We are currently seeking a French Speaking Customer Service Ambassador based out in our Bridgewater (NJ) Office.

Your opportunity

Managing the order to cash flow of the allocated customer portfolio in a timely and accurate way. Working along with the sales team on delivering customer service excellence and ensuring compliance with sales business policies

Key Responsibilities

Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information

Managing order flow from order acquisition to order entry in compliance with agreed trade terms

Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue

Managing backorders ensuring a clean sheet

Managing goods returns in compliance with agreed trade terms

Acting as customer’s first point of contact in case of commercial, logistics, product claims

Supporting sales events such as Sales Campaigns, brands/product presentations, customer onsite training, customer visits, etc. through active participation in both organizational preparation and execution

Issuing sales/customer-related reporting to the benefit of both sales team and customer

Implementing and enhancing customer service-related procedures, processes and systems

Participating to ad hoc sales-related activities and/or projects

Who you are

1 year of work experience in a B2B customer service environment preferred

Proven customer facing experience

Sales experience within a controlled environment of advantage

Experience with SAP implementation of advantage

Good business knowledge of order-to-cash flows.

Working knowledge of Incoterms and customs rules.

Fluent in French & English

Working knowledge of Incoterms and customs rules

Good working knowledge of Office Pack (Excel, Power Point, Word)

Team player

Customer-oriented

Problem solving

Negotiation-oriented

Focus on results

Self-motivated

Passion and enthusiasm

Curiosity and innovation

Clear and open communication

Trustworthy

Why working with us?

This is a fabulous opportunity to join the Kering Eyewear adventure and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

Salary Range - $20-25 Hour

Full time

Temp to hire

Northern America

United States of America