Client Service Associate

Pollak & Pollak Wealth Management
Client Service Associate
Location: Orinda, CA (In-office)
Compensation: $65,000 – $100,000 DOE + Bonus Opportunities
 

About Us
Pollak & Pollak Wealth Management is an independent Ameriprise Financial advisory practice known for delivering a high-touch, comprehensive, and personalized client experience. We operate in a fast-paced, collaborative environment and are committed to helping our clients—and our team—thrive.
We are seeking a polished, proactive Client Service Associate who will play an
instrumental role in elevating our client experience and supporting the operational heartbeat of the practice.
 

Position Summary
As a Client Service Associate, you will ensure the smooth, efficient, and compliant operation of our advisory practice. You’ll work closely with our advisors to support day-to-day business functions, manage client interactions, prepare documentation, and maintain key systems. This role requires exceptional attention to detail, clear communication, professionalism, and a sincere commitment to client service. You’ll be the face of the practice for many clients—helping to strengthen relationships and deliver the exceptional experience that defines Pollak & Pollak. Responsibilities will evolve as the practice grows, offering opportunities for increased responsibility and professional development.

What You’ll Do

Business Operations (50%)
• Partner with Ameriprise home office to ensure accurate account setup and resolve issues promptly.
• Provide clients with timely, accurate information related to account maintenance and service needs (within allowable guidelines).
• Maintain client files and records in accordance with regulatory and firm retention policies.
• Support advisors with administrative tasks and practice management initiatives.
• Offer insights on optimizing key platforms (MOD, Go Social, Advisor website, etc.) to drive practice efficiency.

Client Care & Relationship Support (50%)
• Maintain our client relationship management (CRM) system with accuracy and
consistency.
• Initiate scheduling calls to clients and prospects; manage calendars efficiently.
• Draft client correspondence and handle client appreciation communications.
• Prepare for and participate in client meetings as needed.
• Execute client transaction requests under advisor direction.
• Coordinate client events, appreciation activities, and educational seminars.
• Serve as the first point of contact for inbound inquiries and new-client interest.

What Makes You a Great Fit
• Exceptional organization and meticulous attention to detail
• Professional, warm, and clear communication skills
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Polished phone presence and client-facing demeanor
• Strong judgment and ability to follow compliance requirements
• Positive attitude, team-oriented mindset, and eagerness to learn
• Desire to contribute meaningfully to a growing advisory practice

Qualifications
• Bachelor’s degree or equivalent professional experience
• 3+ years of office or administrative experience (financial services preferred)
• Ability to obtain securities licensing (Series 7, Series 66) and state insurance
licenses—preferred if already completed
• Proficiency with CRM systems and Microsoft Office

Compensation & Benefits
Salary: $65,000 – $100,000 DOE
Additional Compensation: Performance bonus, yearly bonus, profit-sharing opportunities
Benefits Include:
• 401(k) with firm match
• Health, dental, and vision insurance
• Life insurance
• Paid time off & paid training
• Parental leave
• Professional development assistance & tuition reimbursement
• Employee discounts
• Retirement plan
• Flexible schedule (within office hours)
Schedule:
• Full-time, Monday–Friday
• Standard 8-hour workday
• No nights or weekends
Work Location: In-person at our Orinda, CA office (relocation required prior to start)

We’re Committed to Your Success
You’ll receive hands-on training, mentorship, and opportunities to grow your career in a supportive environment. At Pollak & Pollak, we invest in people who invest in excellence.

Learn more about us: www.pollakandpollak.com