Customer Service Representative

About Core Strategies Solutions

At Core Strategies Solutions, we believe real business growth happens through meaningful human connection. Our team partners with one of the nation’s top energy providers to deliver customized retail and event activations that educate customers, drive conversions, and build long-lasting relationships. With a focus on integrity, professionalism, and strategic execution, our team fuels growth one interaction at a time.

Position Overview

We’re seeking a motivated Customer Service Representative to join our team and deliver exceptional customer experiences in face-to-face, retail, and event environments. You’ll be the front-line ambassador of our client’s brand, engaging with customers, answering questions, resolving concerns, and helping guide their decisions with clarity and professionalism. This role is ideal for individuals who enjoy building rapport, solving problems, and providing outstanding service in dynamic settings.

Key Responsibilities

• Greet and assist customers in person with a friendly, professional demeanor.
  
   
• Listen actively to customer questions, concerns, and feedback, and provide accurate, helpful responses.
  
   
• Process customer requests, requests for information, and service inquiries.
  
   
• Educate customers on energy solutions and product offerings clearly and confidently.
  
   
• Handle basic issue resolution and escalate complex problems to supervisory staff when needed.
  
   
• Maintain detailed and accurate records of customer interactions and outcomes.
  
   
• Collaborate with team members to ensure excellent customer service standards.
  
   
• Contribute to continuous improvement by sharing customer insights with leadership.
  
   

Qualifications

Required:

• High school diploma or equivalent.
  
   
• Strong verbal communication and interpersonal skills.
  
   
• Ability to remain patient, empathetic, and professional in all interactions.
  
   
• Willingness to engage customers in high-traffic and fast-paced environments.
  
   
• Basic computer skills and comfort learning new systems.
  
   

Preferred (not required):

• Previous customer service or retail experience.
  
   
• Bilingual capabilities (e.g., English/Spanish).
  
   

Why You’ll Love Working Here

• Hands-on training, ongoing coaching, and supportive team culture.
  
   
• Opportunities for professional growth and internal advancement.
  
   
• Competitive compensation with performance incentives.
  
   
• Meaningful experience working with top national brands.
  
   

What Core Values We Expect You to Bring

• Integrity: Do what’s right, always.
  
   
• Professionalism: Represent our clients with pride and precision.
  
   

Growth Mindset: Eager to learn, improve, and contribute to team success