Medical Office Manager

We are seeking an experienced, proactive, and highly accountable Office Manager to take ownership of front office operations within our growing Allergy & Immunology practice. This is not an entry-level or training role; we are looking for someone who is comfortable leading, making decisions, and managing both staff and patient-facing challenges independently.

The right candidate will act as the operational leader of the front office, setting the standard for professionalism, compliance, and patient communication, while also serving as a key partner to the physician in implementing and refining office workflows.

-Experience in Medical Offices and Management is Required-

Responsibilities include: 

• Lead and manage front office staff (3+), including training, performance oversight, and accountability
• Handle patient concerns and escalations with professionalism and sound judgment
• Ensure consistent, accurate, and compliant patient communication
• Oversee daily operations to maintain efficiency and organization
• Verify insurance eligibility and interpret benefits (copays, coinsurance, deductibles, frequency limits)
• Provide accurate patient cost estimates
• Manage insurance-related processes, including prior authorizations and payer communication
• Maintain working knowledge of insurance workflows and standard billing rules (e.g., timely filing)
• Ensure HIPAA compliance and adherence to office protocols
• Identify gaps and implement workflow improvements independently
• Support administrative operations, including:
  • Insurance contracts and updates
  • Fee schedule requests
  • Directory maintenance and reporting
• Partner with the physician to implement new processes and appropriately evaluate and refine initiatives before execution

What We’re Looking For

• Proven leadership experience in a medical office setting
• Strong understanding of front office and insurance workflows
• Ability to work independently, prioritize effectively, and follow through
• Comfortable managing staff performance and handling difficult conversations
• High attention to detail and accountability for deadlines and accuracy

Ideal Candidate Traits

• Solutions-oriented and resourceful
• Organized, reliable, and consistent with follow-up
• Adaptable in a growing practice environment
• Seeking a long-term role with stability and growth