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Customer Service Representative - State Farm Agent Team Member

Joe Dougherty - State Farm Agent
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ABOUT OUR AGENCY:
I opened my agency in 2024, and we’re currently a team of three who are focused on building a positive, high-energy environment where results and culture go hand in hand. As a newer office, we’re excited about the growth ahead and are looking for the right people to grow with us.

 

We invest in our team from day one by covering licensing costs and providing access to a paid third-party training platform to help you build confidence and skills. We also keep things fun with quarterly team outings so we can celebrate wins and stay connected outside of the office.

 

What really makes our office stand out is the flexibility and culture. We’re serious about our goals and results, but we don’t take ourselves too seriously. We believe you can work hard, stay competitive, and still enjoy what you do every day.

 

We’re looking for positive, competitive, and hungry individuals who are motivated to succeed and grow. If you’re someone who wants to be part of a fun, flexible, and goal-driven team, this could be a great place to build your career.

 

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Joe Dougherty - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

  • Answer customer inquiries and provide policy information.
  • Assist clients with policy changes and updates.
  • Process insurance claims and follow up with clients.
  • Maintain accurate records of customer interactions.

QUALIFICATIONS:

  • Strong communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.