Claim Advocate

Position Overview:
We are seeking a detail-oriented and adaptable Claim Advocate to support claim operations through task management, communication, and organizational support. This role is ideal for students or early-career professionals interested in operations, insurance, customer service, or administrative coordination.

You’ll play a key role in keeping claims moving forward by managing tasks, communicating with stakeholders, and ensuring everything stays organized and on track.

Key Responsibilities:

• Monitor, update, and manage daily claim-related tasks
• Prioritize assignments based on urgency and workflow needs
• Handle inbound and outbound calls, documenting interactions and routing inquiries
• Follow up with vendors, contractors, and internal team members on outstanding items
• Maintain accurate and up-to-date records in internal systems
• Communicate task updates, concerns, and escalations clearly
• Assist with administrative and operational tasks as needed
• Adapt quickly to shifting priorities in a fast-paced environment
• Contribute ideas to improve processes and efficiency
• Provide excellent customer service with professionalism and empathy

Qualifications:

• Basic to intermediate computer skills (email, data entry, spreadsheets)
• Strong organizational and time-management skills
• Ability to multitask and adapt in a fast-paced environment
• Self-motivated, dependable, and detail-oriented
• Strong written and verbal communication skills
• Customer-service mindset with a professional and empathetic approach

Preferred (Nice to Have):

• Experience in a call center, customer service, claims, or administrative role