Trust and Safety Intern

Who we are

At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years.

What we do

The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!

Role overview

At CarGurus, the Trust and Safety team’s mission is to ensure CarGurus is a safe, trusted, and transparent marketplace.  The Trust and Safety Intern plays a vital role in maintaining Marketplace Integrity through Policy Enforcement, Content Operations and Data Accuracy functions.

This intern will rotate across key operational areas within the Trust and Safety team, gaining hands-on exposure to content moderation, fraud prevention, case investigation, data integrity, and operational coverage. This role is ideally suited for a detail-oriented student with interest in trust and safety operations, marketplace compliance, and fraud prevention.

This is a full-time, paid, Summer 2026 intern position. Must be eligible to work 40 hours a week from June 2026 – August 2026. We are a hybrid environment and employees should anticipate working from our Boston, MA offices 60% of the time, or approximately 3 days per week. Only students currently enrolled in a full-time undergraduate or graduate program will be considered.

What you'll do

Marketplace Integrity:

• Conduct analysis on UGC moderation and fraud prevention decision outcomes, turning data into insights that drive smarter, more consistent enforcement
• Shape how CarGurus enforces trust at scale by contributing to Content Moderation Guideline and Policy updates
• Review user-generated content and listings to identify policy violations and take action when suspicious activity is detected

Policy Violation Investigation & Case Management:

• Investigate, evaluate, and resolve reports of policy violations
• Gather information from multiple sources, including internal listing data, consumer reports and reviews, and dealer websites
• Maintain accurate and current documentation throughout the lifecycle of cases
• Provide regular case updates to internal stakeholders prior to resolution
• Communicate with and advise account teams on remediation pathways

Data Accuracy Management & Lead Integrity:

• Process change of ownership for dealer customers and perform functions tied to maintenance of dealer database accuracy across internal tools

What you'll bring

• Curiosity and willingness to learn. Open to experimenting with AI - all training will be provided
• Strong interpersonal and collaborative abilities, with excellent written and verbal communication
• Comfortable navigating ambiguity, multi-tasking, and adapting to evolving operational responsibilities
• Strong critical thinking skills; ability to use available resources to conduct analysis and seek answers independently
• Attention to detail and a commitment to accuracy in all work product
• Currently enrolled in a full-time undergraduate or graduate program; coursework or experience in business, operations, law, data, or a related field preferred

The displayed range represents the expected hourly rate for this position.

Working at CarGurus

Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model encourages work-life balance and individual well-being. 

Early Career Frequently Asked Questions

What can I expect from an intern experience at CarGurus?
CarGurus interns are fully immersed members of our teams. They tackle business problems, attend cross-functional meetings, and engage in company events alongside our full-time Gurus and leaders. We support them with professional development sessions, resume workshops, and fun excursions at which they connect with colleagues and mentors.

Will I receive a full-time offer or “return internship” offer at the end of my internship?
We cannot guarantee the opportunity to extend full-time or return internship offers at the end of program cycles. These opportunities, when and if they present themselves, must align with our business needs.  We welcome staying in touch after your internship ends should a future opportunity align with your skills, interests, and personal job search timeline. If you would like to be considered for future roles at CarGurus please let your team and program managers know and they’ll keep an eye out for opportunities that make sense for you.

Where is the CarGurus office located and what are hybrid work expectations?
CarGurus’ office is located at 1001 Boylston St. in Boston, MA. We offer a flexible hybrid model with expectations for Gurus to come into the office approximately 3 days per week. Interns can choose their in-office days based on personal preference and manager guidance in order to maximize their collaboration time with their team.

Does CarGurus provide commuting benefits for interns?
We do not provide commuting benefits for interns at this time. Our office is easily accessible via the MBTA green line and Back Bay commuter rail station.

We welcome all

CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus.