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Helpdesk Representative

AKA Comp Solutions
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Helpdesk Representative - Level 1 & Level 2 Support

AKA Comp Solutions | Full-time | Chicago, IL

AKA Comp Solutions is a leading provider of comprehensive IT solutions dedicated to helping businesses thrive in the digital age. We are committed to excellence and innovation, empowering organizations to harness the full potential of their technology infrastructure. Join our dynamic, rapidly expanding team and become a key player in shaping the future of IT support.

The Role

We are seeking a highly motivated and experienced Helpdesk Representative to serve as the critical point of contact for our clients. In this role, you will efficiently resolve Level 1 and Level 2 technical support issues, ensuring our clients' technology systems operate smoothly.

Key Responsibilities

  • Provide prompt Level 1 and Level 2 technical support via phone, email, and remote assistance tools.
  • Diagnose and accurately resolve a wide range of hardware, software, and network-related issues.
  • Assist clients with critical tasks like software installations, updates, and configurations.
  • Troubleshoot and resolve problems related to operating systems (Windows and Mac), email, and standard office applications.
  • Escalate complex issues efficiently by collaborating with the Level 3 support team.
  • Maintain accurate records by thoroughly documenting all support interactions, solutions, and troubleshooting steps in our ticketing system.
  • Offer guidance and training to end-users to enhance their effective technology utilization.
  • Stay up-to-date on industry trends, software applications, and IT best practices.

Qualifications

Required:

  • High school diploma or equivalent.
  • Proven experience as a Helpdesk Representative or in a similar technical support role.
  • Strong working knowledge of Windows and Mac operating systems.
  • Familiarity with Microsoft Office Suite and other common business software.
  • Prior experience using remote desktop support tools.
  • Exceptional problem-solving skills and a high degree of attention to detail.
  • Excellent communication and customer service skills.
  • Ability to work effectively both independently and as part of a team.

Preferred (A Plus):

  • Bachelor's degree in a related field.
  • Relevant IT certifications (e.g., CompTIA A+, Network+, or similar).

Benefits

  • Ongoing professional development and training opportunities.
  • Friendly and collaborative work environment.
  • Significant opportunity for career growth within a rapidly expanding company.

How to Apply

Interested candidates are invited to submit their resume and an introduction paragraph detailing relevant experience and qualifications to hr@akacomp.com. Please use the subject line: "Helpdesk Representative Application".

Compensation Range: $15-$20/Hour