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Technical Support Specialist GIS

Blue Marble Geographics
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We are seeking a proactive, solution-oriented Technical Support Specialist with a robust GIS background to join our mission-driven support team. At the intersection of geospatial technology and customer success, you won't just be answering tickets—you’ll be acting as a technical advocate for our users, ensuring they unlock the full potential of our spatial tools.

Reporting to the Success Manager, you will serve as a critical bridge between our users and our product. This role is designed for a GIS professional who thrives on deep-dive troubleshooting and delivering a premier support experience that mirrors the excellence of the technology itself.

What You Will Do

  • Investigate and resolve customer technical issues across our portfolio of GIS and mapping software applications, delivering timely, accurate, and professional support
  • Serve as a knowledgeable resource for prospective and current customers in mapping, GIS, government, and educational sectors
  • Continuously test products and report issues to the QA team, contributing to software quality before and after release
  • Gather and share customer feedback with relevant teams to drive product and service improvements
  • Represent the company at conferences trade shows, and training events (domestic and occasional international travel)

What We Are Looking For

Required Qualifications

  • Minimum one year of practical experience in a customer-facing or technical support environment (software or technology experience strongly preferred)
  • Solid foundational knowledge of GIS, cartography, geography, geodesy, and related concepts and terminology
  • Proficient with GIS software such as Global Mapper, ArcGIS, QGIS or comparable platforms
  • Demonstrated ability to troubleshoot complex software and geospatial issues resourcefully and independently
  • Experience configuring and troubleshooting Android and iOS mobile devices
  • Excellent written and verbal communication skills — you can explain technical concepts clearly to non-technical audiences
  • Strong sense of ownership: you follow through, take initiative, and do not wait to be told what to do next
  • Adaptability and a positive attitude toward working in a fast-paced, evolving environment
  • Genuine curiosity and commitment to continuous learning — staying on top of product updates and industry trends


 

Preferred Qualifications

  • Bachelor's degree or higher in Geography, Computer Science, GIS, Applied Environmental Sciences, or a related technical field
  • Experience with GIS platforms such as ESRI ArcGIS, Global Mapper, Safe FME Desktop, AutoCAD, or MicroStation
  • Familiarity with Avenza MAPublisher, Geographic Imager, or the Avenza Maps mobile app
  • General IT skills across Windows, Mac, or Unix/Linux environments, including TCP/IP networking fundamentals
  • Experience with Adobe Creative Suite, particularly Illustrator and Photoshop
  • Knowledge of online data portals, WMS/WFS servers, and online mapping platforms such as Google Maps or Mapbox
  • Experience with software product lifecycle and quality assurance processes
  • Experience with ticketing systems (Zendesk, Jira Service Management, Salesforce Service Cloud, or similar)