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Position:  Service Desk Analyst (Ref: 18275)

Location:  Harrisburg, PA USA, 17110

Salary:  $19.70/hr.

Duration:  1 Years 2 Months 15 Days - Contract

Openings:  2

Deadline:  04/20/2026

Description:

***Local Candidates Only
***Telework

We are seeking a Service Desk Analyst who will provide IT phone and email support.

Key Responsibilities:
• Provides technical assistance, support, and advice to end users for hardware, software, and systems.
• Ensure quality standards and SLAs are followed.
• Serves as a contact for level 1 support for users having problems using computer software, hardware, and operating systems, and escalates as necessary.
• Coordinates with co-workers to research problems and find solutions.
• Coordinates with user to participate in diagnostic procedures or by listening to and following instructions.
• Track every call or email in the IT ticketing system, currently ServiceNow.
• Monitor call center software for incoming calls and answer promptly.
• Suggest update to the user-training manuals, KB’s, and procedures.
• 1 to 3 years of help desk experience
• Experience at a similar service desk environment
• Experience with ServiceNow or similar ticketing system

 

Required / Desired Skills

  • Tier 1 Help Desk Experience Required - 3 Years
  • Able to work in a team environment. Required - 3 Years
  • Experience with ServiceNow or similar ticketing system. Required - 3 Years