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Software Support - Tier 1

Antera Software USA, Inc.
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Our Software Support Team is the first point of contact when clients need help. Based in Plano, TX, this role is ideal for someone who enjoys solving problems and wants to grow into customer training and client-facing responsibilities.

Responsibilities

  • Provide excellent customer support via phone and tickets
  • Keep clients updated on request status with clear communication
  • Troubleshoot issues, identify root causes, and guide solutions
  • Triage and assign tickets in line with SLAs
  • Collaborate with internal teams to deliver great client experiences
  • (Future) Lead training sessions and create client resources

Requirements

  • 3+ years experience with MS Office (especially Excel)
  • Strong communication, problem-solving, and analytical skills
  • Customer service background
  • Ability to resolve complex tickets independently

Preferred

  • Experience with ticketing systems (e.g., Jira, Zendesk)
  • SaaS, Print, or Promotional Products industry experience
  • Training or C-Suite client support experience