Shop Manager

Location: Los Altos, CA

Reports To: Shop Owner

Hours: Full-time, 30 to 40 hours per week. Includes weekends and holidays.

Compensation: $25 to $29 per hour, depending on experience. Benefits below.

About Ethos

We are on a mission to empower our community to consume consciously by providing carefully curated low waste essentials and refillables that minimize our impact on the planet and its people. If you are stoked on our mission and feel like you would be a good fit, consider joining our team.

About the Role

The Shop Manager owns the day to day operations of our Los Altos location and serves as the lead staff person on the floor. You are the main point of contact for your team, the keeper of our customer experience, and the person who makes sure the shop runs smoothly, looks beautiful, and hits its numbers. This role is hands on. You will be helping customers, refilling jars, training associates, and managing systems, often in the same shift.

Key Responsibilities

Leadership and Team Management

• Act as the lead manager and primary point of contact for shop staff.
• Hire, train, and develop Shop Associates.
• Build the staff schedule based on availability, traffic patterns, and the labor budget.
• Set clear expectations, give regular feedback, and coach the team to grow.
• Lead by example and foster a positive, inclusive, team oriented culture.

Customer Experience

• Deliver exceptional customer service in person, by phone, and through digital channels.
• Educate customers on low waste principles and product specifics.
• Resolve escalated customer issues with patience and professionalism.
• Help develop community pop ups, collaborations, and in shop events.

Operations and Inventory

• Manage opening and closing procedures, including registers and cash handling.
• Oversee inventory: receiving, unboxing, stocking, transfers, and loss prevention.
• Conduct periodic inventory counts and reconcile variances.
• Fulfill online orders accurately and on time.
• Manage shop upkeep, cleaning, and routine maintenance.
• Maintain product displays and merchandising to brand standards.

Systems and Communication

• Manage staff wide to do lists, tasks, and communication updates.
• Enforce systems, policies, and productivity standards.
• Work closely with the owner and other managers to implement and improve systems.
• Assist in capturing photos and videos for social media content.
• Support promotional deals and discounts.

Sales and Performance

• Drive store sales and partner with the owner on monthly and quarterly targets.
• Monitor key indicators such as average ticket and units per transaction.
• Identify opportunities to grow sales through events, clienteling, and product education.

We Are Seeking Someone Who

• Has a desire to grow with Ethos and is aligned with the mission.
• Has excellent problem solving, critical thinking, and leadership skills.
• Is highly organized with strong attention to detail.
• Is hardworking and self motivated yet able to accept direction.
• Can motivate a team by leading by example.
• Builds productive relationships with a diverse team in a healthy, supportive, safe, and inclusive environment.
• Has a high level of emotional maturity and strong communication skills.
• Demonstrates dependability, reliability, and a strong work ethic.
• Is people oriented, positive, and personable.

Qualifications

• 2 or more years of retail experience, with at least 1 year in a supervisory or lead role.
• Proficiency with POS systems, inventory software, and basic sales reporting.
• Strong written and verbal communication.
• Flexible availability, including evenings, weekends, and holidays.
• High school diploma required. Some college preferred but not required.

Physical Demands

This position involves standing for the large majority of shifts. The role also involves sitting, squatting, bending, reaching, and the ability to lift, carry, and pour liquids comfortably up to 50 lbs.

Compensation and Benefits

• $25 to $29 per hour, depending on experience.
• Health insurance coverage.
• Paid time off.
• Paid sick leave.
• Generous employee discount.

Supervision

This position is supervised by Ethos' Shop Owner and works closely with other managers, while collaborating with all other team members.

Diversity and Inclusion

At Ethos we promote a culture of continuous feedback and improvement, encouraging open dialogue and transparency for our team. We hold zero tolerance for racism, as well as sexism, ableism, xenophobia, homophobia, and any other form of discrimination. We strictly hire individuals who align with these principles.

Equal Opportunity Employment

We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the role. Duties, responsibilities, and activities may change, or new ones may be assigned, at any time.

To Apply

To apply, please fill out the form on our hiring page here. If you are unable to attach your resume and cover letter using the form, please send them to JoinUs@ethossantacruz.com.

Applications will be reviewed as we receive them. If you have any questions about applying, please contact JoinUs@ethossantacruz.com.