Customer Program Manager

Overview

ACM is seeking an experienced Customer Program Manager to serve as the primary relationship owner for a portfolio of automotive OEM, Tier 1 supplier, and technology company clients. You will manage end-to-end program delivery — from initial scoping and test planning through execution and post-program reporting — ensuring clients receive a seamless, high-quality experience at ACM's world-class proving ground.

Responsibilities

Serve as primary point of contact for an assigned portfolio of test and validation clients

Develop program plans, schedules, and resource requirements in collaboration with Engineering & Operations

Coordinate logistics, facility scheduling, and staffing for client test programs

Proactively identify and resolve program issues to ensure on-time, on-budget delivery

Prepare program status reports and present updates to clients and internal leadership

Support business development activities including responding to RFPs and expanding existing client relationships

Maintain deep knowledge of ACM's testing capabilities and service offerings

Qualifications

5+ years of program or project management experience in automotive, aerospace, or technology industries

Strong understanding of automotive testing, validation, or R&D processes

Excellent client-facing communication and relationship management skills

Demonstrated ability to manage multiple complex programs simultaneously

PMP certification or equivalent preferred

Bachelor's degree in engineering, business, or related field required; advanced degree preferred

American Center for Mobility is an equal opportunity employer.