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Associate Platform Engineer

ISSQUARED, Inc.
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Job Title: Associate Specialist/ Engineer Platform Application Management 

Work Location: Guam

 

Job Overview: 

Associate Specialist is responsible for application management of client production, test, and dev systems. Responsibilities include tier 2 and 3 support that list but not limited to application up keep, troubleshooting, vendor coordination and assistance, and collaboration with internal teams to resolve an issue. Additional responsibilities include being assigned as a SME or technical resource for large scale projects. SME are expected to know the execute the following application integration, upgrade, deployment, and migrations or cutovers. 

 

Qualifications: Bachelor’s degree in computer information systems, Computer Science, or equivalent practical experience

 

Experience: 3–6+ years of overall IT experience

3+ years in Service or Helpdesk, Information system, Infrastructure, System Analyst, Information Security, or Application Management Roles.

 

Key Responsibilities:

  • Communicating with stakeholders, vendors, and internal teams in written, electronic, and verbal formats.
  • Plan and coordinate go lives for projects,  perform upgrade, rollback, and integrate application systems.
  • Troubleshoot production, test, and dev issues.
  • Day to day operations and assisting with incidents, service requests, and change management.
  • Create, design, understand application documentation, process flows, and technical diagrams.
  • Ensure adherence to change management, security policies and procedures, and audit standards
  • Up keep of services and process that pertain to an application housed on server Infrastructure.  Windows components: IIS, .NET Core Applications, Database- MSSQL
  • Review processes for both internal and client to explore ways to automate tasks or create more efficiency. 
  • Act as the SME applications managed by the client
  • Work with SSL setup integrations, configurations and management.
  • Mentor junior engineers and contribute to operational best practices
  • Excellent customer service .

 

Preferred Skills:

  • Excellent understanding of basic troubleshooting procedures.
  • Good work ethic and ability to work and collaborate with others 
  • Proficiency in Windows and Unix environments
  • Ability to multitasking and handle high pressure situations .
  • Excellent customer service
  • Willingness to learn and understand and adapt to new technologies, processes, application systems
  • Knowledge and some understanding of Active Directory and related tasks.
  • Good understanding of security and compliance procedures and how to adhere to them.
  • Experience in regulated or large-scale enterprise environments

 

Nice-to-Have Skills

  • Knowledge of AWS and related tasks
  • Knowledge of Database Administration
  • Cloud platforms, both Windows, Unix.
  • Scripting skills (PowerShell, Windows Batch, SQL etc.)
  • IT certificate (Comptia, Cisco, Microsoft, etc)