New Student Financial Aid Counselor

University Mission Statement 

Trevecca Nazarene University is a Christian community providing education for leadership and service. 

Summary 

New Student Financial Aid Counselors report to the Executive Director of New Student Financial Aid in Admissions. This position is responsible for processing financial aid documents, recruiting prospective students, working with prospective students and their families in matters related to financial aid and college costs, answering questions and serving as a point of contact for financial aid information. This position is a full-time exempt position that works year-round on campus in Nashville, TN. This is not a remote position. 

Responsibilities  

Collaboratively work with the Director of Admissions for New Student Financial Aid and the Office of Financial Aid to effectively communicate with prospective students and families, walking them through the financial aid process, including institutional scholarships, state/federal grants and loans. 

Maintain timely, accurate records and files for prospective students’ financial aid, including accurate, thorough documentation in the CRM and ERP systems.  

Communicate financial aid data and prospective student information to the Office of Financial Aid. 

Counsel with prospective students and parents, and make timely contact with prospective students and families, both individually and as a part of the campus visit experience.  

Host daily campus visit guests, working collaboratively with the Hospitality Coordinator to provide a VIP experience for every prospective student and family who visits campus. 

Regularly contact applicants who apply to the university to assist them through the financial aid process. 

Assist in the tracking, oversight and reporting of the discount rate for the university. 

Represent TNU at college fairs, churches, high schools, community colleges, camps and other recruiting events.  

Assist with Admissions events 

Assist the Executive Director of New Student Financial Aid as needed and work collaboratively with the other team members to accomplish team goals. 

Other duties and responsibilities as assigned. 

Qualifications 

Bachelor’s degree required 

Excellent written, verbal, and interpersonal communication skills required 

Public speaking skills preferred but not required 

Ability to travel as needed. Ability to work on campus Monday-Friday, 8:00 AM – 4:30 PM with some evenings/weekends required as needed.  

At least one evening required weekly with the ability to adjust daytime schedule. 

Works effectively with diverse populations 

Analyzes, strategizes, and solves problems in order to make independent evaluative judgments. 

Performs complex tasks and prioritizes multiple tasks with skills in organizing resources and establishing priorities. 

Strong computer skills in Microsoft Office applications and databases 

Experience in higher education environment as an employee preferred but not required 

Prior experience with Trevecca Nazarene University preferred but not required 

Sales background preferred but not required 

Strong attention to detail required, including when processing large amounts of data. 

Customer service experience preferred 

Travel is required for this position. As such, a valid driver’s license, clean driving record, and reliable transportation are required. 

In order to be eligible for mileage reimbursement, must carry personal vehicle insurance that meets minimum coverage amounts as designated by the university.   

Commitment to the mission and goals of Trevecca Nazarene University, including agreeing to live in accordance with the University’s lifestyle expectations and willingness to embrace the University’s faith tenants and commitment to the Church of the Nazarene doctrine.  

The Office of Undergraduate Admissions seeks to work efficiently, professionally, and harmoniously to foster a cooperative work environment. All team members must handle sensitive and confidential applicant information and must be committed to work excellence. We are passionate about quality customer service and constructive relationships. Ideal team members exhibit self-motivation, resourcefulness, excellent communication and time-management skills, technological strengths, and high-energy levels; they also are solution and goal-oriented, are dedicated to improving themselves and their role’s processes over time and are supportive of Trevecca’s Christ-centered focus and denominational stance. 

Salary and Benefits: Salary and benefits depend on prior experience and qualifications. Trevecca Nazarene University provides a significant benefits package, which includes vacation, paid holidays, tuition remission, medical, life, and disability insurance and matching contributions to a defined contribution retirement plan. 

About the University: Trevecca Nazarene University is a Christian university in the heart of Nashville focused on preparing students for lives of leadership and service. Founded in 1901, Trevecca is committed to holistic education that encourages students to grow intellectually, socially, emotionally, physically, and spiritually. Trevecca has been recognized by Wall Street Journal as the top Christian university in middle Tennessee; as a doctoral university by the Carnegie Foundation; and as the nation’s #3 school for an online doctorate in leadership by Fortune. 

PROCEDURE FOR APPLICATION: 

Interested parties who agree with the mission and values of Trevecca Nazarene University should send a cover letter, reference list (at least three references), and a resume that speaks to the person’s qualifications and experience to sjcomer@trevecca.edu. 

Please, no agencies, no walk-ins and no telephone calls. 

EOE