E-commerce Operations Analyst

E-commerce Operations & Marketing Analyst

Key responsibilities:

• Manage and maintain the company’s e-commerce stores, including product listings, pricing, promotions, inventory availability, and website content.
• Manage Google Merchant Center and Google Shopping product feeds; troubleshoot disapprovals, missing attributes, and feed errors.
• Create, monitor, and optimize Google Ads and other online advertising campaigns.
• Track advertising spend, conversions, return on ad spend, customer-acquisition cost, and profitability.
• Analyze sales by SKU, product category, website, advertising channel, customer segment, and time period.
• Identify customer purchasing trends, high-performing products, declining products, and cross-selling opportunities.
• Process online orders and monitor orders from receipt through shipment.
• Respond to customer questions regarding products, orders, shipping, returns, and delivery issues.
• Coordinate with warehouse, purchasing, and management to resolve order and inventory problems.
• Produce weekly and monthly reports with clear recommendations for increasing sales and improving profitability.
• Improve e-commerce, order-processing, and customer-support workflows.

Preferred qualifications:

• Bachelor’s degree in marketing, business analytics, e-commerce, finance, or a related area.
• 1–3 years of e-commerce, digital marketing, or business-analysis experience.
• Experience with Google Ads, Google Merchant Center, Google Shopping, Amazon Seller Central/FBA.
• Strong Excel or Google Sheets skills.
• Experience with an e-commerce platform such as BigCommerce, Shopify.
• Comfortable handling customer service and processing orders.
• Strong written English, attention to detail, and problem-solving ability.
• Experience with inventory management, or product-feed software is helpful but not required.