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Operations & Business Support Specialist

Clozex Medical, Inc.
124 Grove St, Franklin, MA 02038
Pay:
Commensurate with experience
Hours:
40 hours/week
About Us
Clozex Medical is a fast-growing innovator in noninvasive wound closure solutions for both professional medical and consumer markets. Our mission is to simplify and improve healing through advanced, easy-to-use technologies. We’re a small, agile team where every voice matters and every idea can make a difference.

Position Summary
We are seeking an energetic, organized, and adaptable Operations & Business Support Specialist to provide cross-functional support across day-to-day operations, customer care, digital marketing, and executive administration. Working closely with executive leadership, this role offers direct involvement in business operations within a rapidly growing medical device manufacturer.
Key Responsibilities
1. Order Management & EDI Coordination
• Manage end-to-end order processing across direct, retail, and distributor channels (e.g., Shopify, McKesson, CVS).
• Oversee EDI workflows including order acknowledgments, shipment notifications, and invoicing.
• Maintain accurate inventory data and manage Amazon FBA stock levels, pricing, and shipment creation.
2. Sales Operations & Data Analytics
• Handle primary incoming communications, customer inquiries, and general sales support.
• Generate routine sales reporting and dashboards
• Analyze sales trends to assist with accurate planning and forecasting
• Assist with routine financial administration, including accounts receivable tracking and invoicing.
• Maintain regular alignment with accounting, warehouse logistics, and field sales teams.
3. Regulatory & Quality Compliance Support
• Collect and log Post-Market Surveillance (PMS) feedback from consumer platforms and professional medical accounts.
• Maintain labeling documentation to current standards.
4. Marketing & Digital Communications
• Support social media execution (Facebook, Instagram, LinkedIn) across professional and consumer brands.
• Assist in basic graphic creation, caption writing, and post scheduling via management tools.
• Maintain website content and manage marketing collateral
5. Strategic Projects & Executive Support (As Needed)
• Trade Shows & Events: Assist with logistics, booth materials, lead retrieval, vendor payments, and travel arrangements.
• Audit & Compliance Support: Provide documentation prep and administrative assistance during internal or external audits.
• Special Projects: Support international distribution documentation, vendor/freelancer management, and production run planning alongside management.
Qualifications
Bachelor’s degree in business, marketing, or related field.
Entry level position; 0 – 3 years of relevant work experience.
Proficient with Microsoft Office (Excel, Word, PowerPoint).
Excellent communication and time management skills.
Familiarity with Shopify, EDI systems, Amazon Seller tools, and Canva is a plus.

Why Join Us?
This position is designed for someone eager to launch a career in business operations or product management within the medical device industry. You’ll receive hands-on training, mentorship, and opportunities to develop analytical and operational skills while making a meaningful impact on our business.