Service Management Trainee
Service Management Trainee
Baltimore, MD / Bethlehem, PA / Clifton, NJ / Harrisburg, PA
Service – Route Service /
Full Time /
On-site
At Dempsey, we’re building the next generation of leaders for our service teams. As a Service Management Trainee, you’ll learn our business from the ground up—starting with the heart of our operations: route service. This program is designed to prepare you to manage a service team and eventually lead one of our service locations.
Why join Dempsey
We believe in growing leaders from within. As a trainee, you’ll gain hands-on experience, mentorship, and the tools you need to build a lasting career in management. You’ll work directly with customers, collaborate with service leadership, and develop the skills to run a successful service operation.
What you’ll do
- Operate a service route three days per week to learn how to manage a book of business, build customer relationships, and deliver excellent service.
- Spend one day per week in the office with your mentor, focusing on business operations, leadership training, and professional development.
- Spend one day per week in the field with route leadership, observing and learning how to lead teams, resolve challenges, and support operational success.
- Gain a full understanding of our service processes, from customer engagement to route management and team leadership.
- Prepare for future leadership roles by applying what you’ve learned in real-world scenarios.
What you’ll bring
- A bachelor’s degree or equivalent experience in business, operations, or a related field.
- Strong communication and relationship-building skills.
- A problem-solving mindset with the ability to make sound decisions.
- Adaptability and resilience in a fast-paced environment.
- An eagerness to learn, take initiative, and grow into a leadership role.
$52,000 - $60,000 a year
Would you like me to emphasize the leadership development path more (as in, this is a stepping stone to managing a service location) or keep the focus balanced between the hands-on route service and the leadership preparation?