Training Center Administrator

Why work for Manitou Group?

Manitou is purposefully committed to you, its people. Based on a “One United Team” focus, we internationally cultivate our purpose-driven and agile work environment. As an equal opportunity employer, we cultivate, build and elevate our more than 6000 employees and their diversity across more than 30 countries we operate in. There are 6 main plants with locations in France, the USA, India, Italy and more than 30 subsidiaries all around the world.

Are you looking for a new opportunity? Join us to be part of our continuous success.

GENERAL ACCOUNTABILITY:

The Training Center Administrator position supports planning and execution of technical training efforts for the MNA technical training team. General duties include planning and administrative tasks for future training sessions, support of training sessions at the West Bend training center, and invoicing/other follow up efforts. The Training Administrator reports to the Regional Training Manager.

Given the diversity of tasks to be accomplished, you will need to be versatile, dynamic and organized! You will need to be familiar with the company’s environment, its businesses, and have the ability to listen and communicate in order to take into account all of the personnel’s needs. Administrative tasks are part of their daily work. In addition, a good legal knowledge of training is an important asset.

DUTIES & RESPONSIBILITIES:

Technical Training Administration

Manage training calendar details

Manage training email blasts and communication

Manage factory training and virtual training registrations

Manage and support virtual training meeting entries

Manage follow-up process for factory and virtual training

Manage training invoicing

Training Center / Factory training administration

Manage factory training logistics (Schedule and support hotel reservation blocks/catering orders)

Manage training center planning and administration

Support training center events and activities (welcome trainees, forms, attendance lists…)

Department General Administrative Support

Support and monitor regional training activities

Maintain and monitor technical training tracker

Monitor and support technical publications tracker

Provide feedback and suggestions for department processes

Support development of technical training content

Marketing topics: survey, feedbacks, design the training brochure/flyer

Others Responsibilities

Manage subsidiary training event planning

Support technical training transformation project

Manage Manitou Group University administrative tasks

Monitor technical training “Assist” (after-sale tools) tickets and coordinate responses

Data Entry – after training sessions, enter the training records into the systemS

Locating machines for training – working with the dealer network to provide machines for training sessions

Daily communication, supporting the dealer network – via email or phone

Managing the training center supplies, snacks, drinks, etc.

EXPERIENCE:

3-5 years of experience preferred in a pertinent/similar role

Experience in dealer environment is preferred

EXPERTISE:

Effective listening, oral, and written communication skills

Effective prioritization of daily and weekly activities

Experience with and understanding of Google suite solutions

Ability to work independently

Good communication skills, both oral and written

Ability to analyze and summarize

EDUCATION:

A High School education or equivalent, Associate or Bachelor’s degree preferred.