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Sr Technical Support

FatPipe Networks
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Job Summary

FatPipe Networks is looking for an experienced Senior Technical Support Engineer with around 10 years of experience to provide advanced technical assistance to customers and partners, troubleshoot complex networking issues, and ensure the smooth operation of our networking solutions.

Key Responsibilities

Provide technical support to customers and channel partners through phone, email, and remote sessions.

Troubleshoot complex network connectivity, hardware, and software issues.

Assist with the installation, configuration, and maintenance of networking products.

Diagnose and resolve issues related to routers, firewalls, VPNs, and SD-WAN solutions.

Escalate complex technical issues to engineering teams and document resolutions.

Work closely with sales and engineering teams to ensure customer satisfaction.

Requirements

Around 8–10 years of experience in technical support, IT support, or network support.

Strong understanding of TCP/IP, LAN/WAN, routing, switching, and firewalls.

Hands-on experience with networking devices, VPNs, and SD-WAN solutions is preferred.

Strong troubleshooting, communication, and problem-solving skills.

Ability to work independently and collaborate with a team.

Relevant certifications such as CCNA or CCNP are a plus.