Director of Supervised Family Time

The Director of Supervised Family Time oversees day-to-day management, coordination, and quality of CASA of Mesa County's Supervised Family Time program. This program provides safe, structured, neutral, and trauma-informed supervision of court-ordered parent-child family time.

This is a new program and will require a critical eye as we implement and develop new policies and procedures. This position oversees hiring visit monitors; staff and facilitator training; safety procedures; documentation; program compliance; and collaboration with the Department of Human Services, courts, attorneys, and other community partners.

The Manager promotes child safety, supports meaningful parent-child interactions, and maintains professional neutrality throughout the supervised family time process.

The salary for this position may increase as the program expands.

Duties and Responsibilities:

1. Program Management and Operations

• Oversee the daily operations of the Supervised Family Time program.
• Develop, implement, and maintain program policies, procedures, forms, and operational protocols.
• Manage referrals, intake processes, case assignments, scheduling, cancellations, and service coordination.
• Ensure services are consistent with court orders, referral requirements, and program guidelines.
• Maintain an organized, safe, and welcoming environment for children and families.
• Identify operational needs and recommend program improvements to the Executive Director.

2. Child Safety and Quality Assurance

• Ensure all supervised family time is conducted safely, neutrally, respectfully, and in a trauma-informed manner.
• Ensure facilitators understand and follow court orders, supervision plans, safety protocols, and professional boundaries.
• Establish procedures for responding to safety concerns, conflict, emergencies, and incidents during visits.
• Ensure concerns involving suspected child abuse or neglect are reported as required by Colorado law.
• Review observation notes and visit reports for accuracy, objectivity, completeness, and timely submission.
• Monitor program quality and address concerns regarding service delivery or compliance.
• Maintain appropriate boundaries between supervision and other professional roles. The program does not provide therapy, legal advice, child welfare case management, or custody recommendations.

3. Staff and Facilitator Supervision

• Recruit, interview, onboard, train, and supervise supervised family time facilitators and other assigned personnel.
• Establish staff schedules, assignments, expectations, and performance standards.
• Ensure personnel complete required background checks, initial training, competency evaluations, and ongoing professional development.
• Conduct observations, case reviews, coaching, and performance evaluations as appropriate.
• Provide guidance regarding challenging family interactions, safety concerns, documentation, and professional ethics.
• Maintain appropriate staffing coverage to support safe and reliable service delivery.

4. Referral and Community Partner Coordination

• Maintain professional working relationships with Mesa County Department of Human Services, judicial personnel, attorneys, guardians ad litem, treatment providers, and other relevant partners.
• Communicate program requirements, availability, referral procedures, and service limitations.
• Coordinate services according to court orders and authorized referral information.
• Participate in case-related meetings when appropriate and authorized.
• Address service concerns professionally while maintaining confidentiality and neutrality.

5. Documentation, Data, and Reporting

• Ensure timely, accurate, objective, and factual documentation of supervised family time sessions.
• Maintain confidential participant records, referral information, schedules, incident reports, and service records.
• Ensure documentation distinguishes direct observations.
• Track program data, including referrals, completed visits, cancellations, service hours, families served, and other required outcomes.
• Prepare reports for the Executive Director, funders, and board.
• Maintain records in accordance with organizational policies, applicable laws, contractual requirements, and confidentiality standards.

6. Budget and Resource Management

• Assist the Executive Director with developing and monitoring the program budget.
• Monitor staffing, supplies, facility needs, and other program expenses.
• Identify funding needs and opportunities to support program sustainability.
• Assist with grant applications, progress reports, outcome reporting, and funder documentation as assigned.
• Ensure program resources are used responsibly and in accordance with funding requirements.

7. Program Development and Continuous Improvement

• Evaluate program effectiveness and identify opportunities to improve service delivery.
• Develop and maintain training materials, operational tools, and quality assurance procedures.
• Gather appropriate feedback from referral partners and program participants.
• Support the growth and sustainability of the Supervised Family Time program.
• Perform other duties as assigned by the Executive Director.

Benefits:

403(b) matching, Flexible schedule, and paid time off

Education:

Bachelor's (Required)

Work Location: In person