Computer Technician II

• The Technical Production Technician troubleshoots, tests, reconditions, and repairs disk arrays and servers with a major emphasis on disk testing, as well as other miscellaneous related equipment. Provides occasional phone support for Field Engineers and customers including problem diagnosis and resolution on an as needed basis. May also build, test and configure servers, laptops, and storage arrays for sale and for spare parts in support of service contracts. Loads software and configures systems for customer orders. Disassembles tested systems into spare parts and occasionally performs material handling activities associated with stocking, managing and shipping spare parts as necessary. Data center, Dell/ EMC & NetApp experience a plus but not required.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Re-qualify & refurbish disk arrays across multiple OEM’s

• Re-qualify & refurbish server and associated peripherals 

• Monitoring resources including disk, memory, and CPU through in-depth stress testing

• Develop technical cross-training plans as necessary

• Provide technical support as required, to field engineers, sales, and customers via problem 

• Assists other production areas with various product lines 

• Assist the planning and procurement group with parts related queries

• Recertify individual and defective parts and provide problem determination/ resolution 

• Disassembly of tested systems into spare parts

• Tagging and bagging of tested spares

• After hours rotation for parts procurement may be involved

• Participate in incident post mortems