The Role:
As an usher, you help to ensure safety, help to maintain the cleanliness of the venue and engage with guests to assist with their needs before, during and after the show.
Job Functions:
· Attend pre-show department meeting
· Checking your area pre-show, making sure you have everything you need and everything is set up properly.
· Greet guests, answer guest questions, directly assist guests with locating their seats and examines tickets for entry to various seat levels around the venue during the event.
· Assist with keeping the venue safe, clean and presentable to the guest.
· Resolve guest complaints or problems.
· Provide assistance to with guests with special needs, such as helping with seat accommodations.
· Assist guests in locating and accessing their designated seats.
· Participate in venue recycling efforts before, during and after the show.
· Guide guests to exits or provide other instructions or assistance in case of emergency.
· May assist in verifying staff credentials to generally restricted areas.
· Partner with fellow band members at the end of show to close the venue - this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
· Assist patrons by giving directions places inside or outside the venue.
· Ensure guests are safely enjoying the show.
· Responsible for maintaining the cleanliness of your area (The Bowl) during your shift.
· Post Show -Sweep VIP Box & remove all trash from tables, Pick Lower Bowl, strike first 3 rows of seated pit
· Additional tasks as requested by management.