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The Role:

As a ticket taker, you help to ensure safety, help to maintain the cleanliness of the venue and engage with guests to assist with their needs before, during and after the show.

This role is responsible for, but not limited to the following:

· Attend pre-show department meeting
· Checking your area pre-show, making sure you have everything you need and everything is set up properly.
· Greet guests, scan guest tickets upon entry to the venue, answer guest questions, assist guests with locating their seats and examines tickets for entry to various seat levels around the venue during the event.
· Assist with keeping the venue safe, clean and presentable to the guest.
· Resolve guest complaints or problems.
· Examine tickets or passes to verify authenticity.
· Provide assistance to with guests with special needs, such as helping with seat accommodations.
· Participate in venue recycling efforts before, during and after the show.
· Guide guests to exits or provide other instructions or assistance in case of emergency.
· May assist in verifying staff credentials to generally restricted areas.
· Partner with fellow band members at the end of show to close the venue - this includes collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
· Assist patrons by giving directions places inside or outside the venue.
· Ensure guests are safely enjoying the show.
· Post Show - Tear Down tables, tents, lights, bike rack etc at Gate 1, 2, 4, 5
· Additional tasks as requested by management.