Guest Services

This role is responsible for, but not limited to the following:

· Deliver exemplary customer service to maintain customer loyalty. Answer inquiries to resolve our customer concerns through analysis to determine the most effective resolution.

· Attend pre-show Guest Services meeting.

· Provide guest service with your full attention and smile.

· Direct guests in the general area of their seat. Have them talk with an Usher for more direct information.

· Answer questions about venue; location of bathrooms, concessions, lawn chair rental, smoking section, first aid, etc.

· Solicit sales of new or additional services, products, and upgrades.

· Provide certificates and prizes to first time concert-goers.

· Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.

· Refer unresolved customer grievances to Guest Services Manager for further investigation.

· Confer with customers to provide information about products or services, or obtain details of complaints.

· Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.

· Provide assistance to with guests with special needs, such as helping with seat accommodations.

· Fulfill all job duties and requirements of your scheduled position.

· Receive and return all lost and found items turned in by guests.

· Participate in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.

· Partner with fellow band members at the end of show to close the venue - this includes collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, etc.

· Pack up all materials, tents, lights, etc. at end of night.

· Other tasks as assigned by the Guest Services Manager.