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Entry Level Cloud Support Engineer

About HCL:
HCL America Inc has a strong base in the United States over 30 Years having 15+ Delivery Centers with Services provided to 500+ Customers. Innovation Labs at Redmond, Dallas, Rochester and Cary provide wide range of learning to employees and services to Customers.
Some of the Key Recognitions and Awards include NCWORKS Governor’s Award for “Outstanding Employer of the State” in North Carolina, Recognized by Gartner As a Leader for Managed Workplace Services, North America, “Leader” in Gartner Magic Quadrant For Data Center Outsourcing & Infra Utility Services, North America.
Entry Level Cloud Support Engineer
Are you interested in Entry Level Careers with HCL America?
HCL is hiring Entry Level candidates to help you get an opportunity to launch your professional career with a leading technology company. We believe that if you enjoy self-development and collaboration while seeking to earn while learning and growing, HCL America has great opportunities for you.
Roles & Responsibilities:
§ Basic understanding of the Cloud platform
§ Basic Experience in ticket handling systems,
§ Basic knowledge of OS essentials across Windows / Linux
§ Basic knowledge of Applications with IIS, MS SQL Platform
§ Handle support tickets raised by customers/Handle L1 Level Supports calls
§ Basic knowledge on Deployment and troubleshooting of various Cloud resources which includes network security group, storage, File Share, VM’s, Cloud VM / Database Backup and Restoration., Cloud Active Directory, VPN Gateway etc.
§ Basic L1 Level Understanding on IIS and MS SQL Database
§ Performing Windows / Linux Basic OS level troubleshooting analyzing Application and Security Logs
§ Performing OS Level system patch updates as per best practice
§ Basic Knowledge on Escalations and SLA management
§ Configuring and Managing Role Based Access Controls (RBAC) and troubleshooting & remote assistance
Work Locations:
§ Base Locations: Cary, NC or Frisco, TX
§ Project Locations: Client locations across United States on Short- or Long-term assignment.
Qualifications:
§ Bachelor’s Degree in Computer Science/Information Technology
How to Apply: