After School/Day Camp Multi Site Director ($55,000-$80,000)
Under the direction of the Senior Association Director of Child Development, the Multi-Site Director is responsible on a daily basis for creating a transformative Y Experience for our students, families, staff, school and branch partners. The Multi-Site Director must be able to lead and manage people to execute an exemplary customer service, high quality programs and clean, well maintained branch/school spaces. The Multi-Site Director must be or become a subject matter expert and innovator in the core programs of the Y including but not limited to: MA Quality Rating & Improvement System, ensure compliance with MA program licensing and regulations and improvement of net-promoter scores.
The Multi-Site Director will support the successful executive of the YMCA of Greater Boston’s strategic imperatives to be a charity, partner and employer of choice for years to come. Innovation will be a key area of growth for the Multi-Site Director, and the employees they supervise, through coaching, demonstrating and coaching others in Design Thinking.
Responsibilities:
In accordance with the policies, by-laws and constitution of the YMCA of Greater Boston, the Multi-Site Director is the lead in driving the Y experience in their assigned programs and schools. The Multi-Site Director will create a transformative Y Experience that builds loyal participants and families, energizes employees, engages school partners and licensures, inspires donors and stimulates program growth and innovation.
The Multi-Site Director will ensure success in the following areas of responsibility to support a strong Y Experience:
- Performance Achievement – Ultimately accountable for the performance of their team. Directly responsible for hiring, coaching and managing all direct reports and ensuring compliance with association hiring practices for all positions within their organizational structure. Conducts quarterly connections with direct reports to ensure progress with OKRs, ability to work well with others and discuss career development.
- Program Enrollment, Growth and Experience - Drives program enrollment and growth while ensuring a high-quality and transformative Y Experience as demonstrated by QRIS progression, net-promoter scores, licensure compliance and other experience metrics.
- Marketing – Leads youth development team in executing on all aspects of association marketing strategies and campaigns. Regularly promotes Y programs through local media outlets, social media and events.
- Youth Development – Leads Directors to ensure high quality programming through developmentally appropriate practice, curriculum implementation, and family engagement.
- Compliance – Ensures accountability and compliance with all regulatory requirements in after school, camp, summer learning, and food programs.
- School engagement – With the support and guidance of the Senior Association Director of Child Development, the Multi-Site Director enhances the Y’s reputation in the assigned school districts by engaging their school partners and other community based organizations that are invested in strengthening the development of youth.
- Facility Management - Ensures that the program environment is well maintained, safe and clean, following licensure guidelines and practices. Ensure program staff are conducting daily walk-throughs of indoor and outdoor spaces. Reports and follows up with branch and/or school staff to address any deficiencies and safety hazards.
- Fiscal management – Assists with the development of an annual budget according to association instructions and ensures successful execution to the plan. Works with all direct reports to identify growth opportunities, forecasting on a monthly basis, and address financial deficiencies on timely basis.
- Branch collaboration – Collaboratively works with the Executive Director of assigned branches and the Senior Executive Directors to ensure a positive experience for children and parents participating in the programs and a strong working relationship between branch operations and child development.
- Board development – Supports the assigned Branch Executive Directors and Senior Association Director of Child Development through sharing and presenting child development updates, successes and outcomes, as requested.
- Financial development –Supports branch fundraising campaign, engages staff and families to meet quarterly and annual goals
- Trends - Stays current on trend identification and implications for youth development in the following areas:
- Service area demographics
- Competitive analysis and external environment changes
- Changes to school principals, assigned licensures, and regulatory changes
- Developmentally appropriate practices
- Trauma informed programming
- Family engagement and
- Other programs and initiatives operated by the association
In addition, the Multi-Site Director shall participate in all meetings as requested and will asked to lead association-wide initiatives and other assigned duties.
Outcomes and position expectations:
- Successful Strategic Plan metrics, Net-Promoter Scores and Objectives and Key Results (OKRs).
- The Multi-Site Director will be seen as a subject matter expert and an innovator in the youth development business and programs at the YMCA: after school, camp, and trauma informed programming.
- Operating practices and systems are in place and consistently implemented for
- Program enrollment and growth
- Program area cleanliness
- Overall youth and family experience
- Timely action planning is in place for individual programs that have performance concerns.
- Is visible in the assigned school districts, schools, and with local community based partners and the Y is seen as a catalyst for positive change.
- Full-time staff have a development plan and are making progress toward goals.
- Identification of development opportunities for their direct reports and high potential leaders.
- Child Development staff are achieving (at minimum) metric targets and producing meaningful qualitative results. This includes QRIS progression, net-promoter scores, licensure compliance and other experience metrics.
- A collaborative and strong working relationship between branch operations and child development.
Education/Experience:
- Bachelor’s degree in Early Education/Education, Human Services, Business, Social Services, or relevant field of study preferred.
- Multi-Lingual Preferred
- Extensive experiences working with underserved populations required.
- Must have a demonstrated record of accomplishment in the areas of youth development, program growth, grant implementation and reporting, licensing compliance, fiscal management, community engagement and staff development.
- Expertise in camp, before and after school, early education, Trauma Informed Care & enrollment or Trauma Informed Care & curriculum. Experience with ACA accreditation preferred.
- Has multiple years of a proven track record in driving solid fiscal management.
- Programs must be achieving key metrics and producing meaningful qualitative results including by QRIS progression, net-promoter scores, licensure compliance and other experience metrics.
- Superior Communication skills - both written and verbal.
- Must have a thorough understanding of the nature of the YMCA movement, volunteers and staff in the accomplishment of the YMCA goals, objectives and mission in the community.
- Possess a concern for detail and accuracy and have the ability to delegate responsibility.
- Must be highly motivated and possess a positive attitude towards the YMCA, character development and our mission.
- Experience in and/or willingness to learn Design Thinking.