Customer Success Coordinator
Do you want to put your excellent communication, organizational and customer service skills to work for a company that accelerates the business of sustainability? Do you excel in balancing multiple projects, managing communications with external partners while maintaining excellent attention to detail? Do you enjoy working within a collaborative and enthusiastic team environment? If so, we invite you to apply to GreenBiz Group’s Customer Success Coordinator position.
Reporting directly to the GreenBiz Customer Success Manager, this position will serve a primary point of contact to customers to ensure successful execution of event, content and advertising sponsorships.
Responsibilities include, but are not limited to:
Assist with the production and delivery of sponsor deliverables at events (both online and in-person):
- Manage relationships with sponsors to ensure successful event participation and fulfillment of contract deliverables
- Provide support to sponsors including program kick-off calls and virtual event platform trainings and troubleshooting
- Support the delivery of post-event reports and attendee contact lists
- Maintain the Sponsor Resource Center Google site, sponsor communication templates, and sponsor process documents for each event
- Liaise with GreenBiz operations team as well as external venue contacts to coordinate sponsor event deliverables (e.g. expo booths, VIP meetings, receptions)
- Oversee additional sponsor deliverables including website and onsite signage, ads, video interviews, and other custom event activities
- Execute additional pre/post-event contract deliverables as needed
Manage the production and delivery of online sponsorship programs including webcasts, sponsored articles, research reports, white papers, newsletter ads, podcast ads, and online ads:
- Manage project timelines, deliverables, reports, and communications with internal/external stakeholders
- Oversee the delivery of sponsored webcasts including prep calls, promotional materials, day-of execution and post-webcast follow up
- Collaborate with sponsors, internal teams and freelance writers to review, publish, and promote sponsored articles, research reports, and white papers
- Work closely with the editorial and content team to create weekly newsletter shells and schedule corresponding ads
- Communicate with sponsors and internal team members to schedule and run podcast ads and online ads
- Leverage systems and technology platforms including the internal web content management system, Google Ad Manager, Marketo, Salesforce, Google Analytics, and more
- Execute additional online and other sales related tasks as needed
Requirements:
- Demonstrated ability to be customer-centric, detail-oriented, tech-savvy and possess excellent verbal and written communication skills
- Interest in working with clients to understand their goals and consistently meet or exceed them
- Highly-organized, process-oriented, resourceful and collaborative while balancing multiple priorities
- Take direction and seek input in a matrixed environment while being a team player
- Travel to GreenBiz conferences (3-4 per year) when in-person conferences can be safely produced
- BA or equivalent
Preferred but not required:
- 1-3 years experience in customer service, event planning or related role
- Experience with Google Ad Manager, Marketo, Salesforce, Google Analytics and other listed platforms a plus
Location: Oakland, California, temporarily remote
About GreenBiz Group:
GreenBiz Group is the leading media and information services company focused exclusively on sustainability and the competitive edge it brings to businesses. Our mission is to define and accelerate the business of sustainability. We do this through our award-winning website, GreenBiz.com; our cutting-edge research, like the State of Green Business Report; our acclaimed events, including the GreenBiz, GreenFin, Circularity, and VERGE conferences; and through the GreenBiz Executive Network, our member group for sustainability executives in large companies.
GreenBiz offers a culture that is collaborative, hardworking, and fun. Our office is located in the heart of downtown Oakland, California, just steps away from the 12th St. Oakland City Center BART and AC Transit lines. Please familiarize yourself with our website at www.greenbiz.com before applying.
We offer a competitive employee benefits package including:
- Full health and dental benefits
- Retirement savings options
- Holiday pay
- Discretionary Time Off policy with paid sick time
- Two paid volunteer days per year — one individual, one company
Equal Employment Opportunity:
GreenBiz Group values a diverse workplace and strongly encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. GreenBiz Group is an equal opportunity employer. Applicants will not be discriminated against because of race, color, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.