Internal Audit Specialist (Bilingual)
Next Insurance is a fast-growing tech company based in Silicon Valley that is led by a team of experienced entrepreneurs with a history of successful outcomes. Our mission is to transform insurance for small businesses by combining world-class technology and phenomenal customer service to offer better insurance at a lower price. As the leading digital insurtech company transforming small business insurance, we are proud to have achieved a company valuation of $4 billion and total funding raised to more than $880 million!
Next Insurance is looking for explorers who are filled with curiosity, have the desire to travel the unbeaten path, and realize new heights in providing small business owners with the peace of mind to run their businesses. If you move fast, and are customer-focused and willing to challenge the status quo, Next Insurance might just be your next journey.
We are seeking a dedicated and driven person to join our internal audit team in Austin, Texas. As a team member, you will review customer financial documents to determine audit exposure, follow audit guidelines, and apply state-specific standards. You will help minimize our clients’ stress and deliver fast and efficient service while upholding Next’s phenomenal customer service. We are passionate about making the lives of small business owners easier.
This role will initially be virtual due to COVID-19.
What You’ll Do:
- Research specific business activities, background, and ownership to classify and complete 'virtual' audits
- Professionally communicate audit documentation requests, including handling inbound/outbound phone calls and scheduling follow-up calls as appropriate
- Provide outstanding customer service by answering all customer questions and concerns through the audit process via phone and email channels
- Exercise sound judgment, critical thinking, and decision making skills to determine appropriate actions based on audit findings
- Meet or exceed goals on assigned work within established company standards for quality and production
- Collaborate with Team Lead in association with Risk, Data Science, and Insurance Product teams to track audit results and improve the audit process and insurance product
What We Need:
- BA/BS degree or 1 year of data entry experience
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to conduct independent research and analysis
- Superior analytical skills
- Spanish fluency a plus
Unstoppable Qualities:
At least 1-year experience in data entry
One of our core values is 'Play as a Team'; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. Next Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Next's policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.