Technical Support Specialist

·      Industry leader in automated microscopy for clinical testing and biological research (founded 1986)

·      Diverse and inclusive team

·      Our products allow customers to walk away while system automatically scans hundreds of cell and tissue slides, saving hours of difficult and tedious work

·      Customers across the US and Canada, large and small labs that use our products for a variety of cases

·      Consistently developing and rolling out new products and services, expanding customer base

·      Customer Support is an entry point for other departments such as Sales and Research & Development

·      2–4 year degree or higher in Life Sciences, Engineering, Computer Science or other technical field

·      0-2 years experience in technical troubleshooting (computer software/hardware, lab equipment, home electronics, cars, etc.) and/or customer service (helpdesk, call center, retail, food service, etc.)

·      Excited to travel, work with our team and interact with customers

·      Self-motivated to quickly learn about our products and help improve our internal processes

·      Hands-on experience in microscopy and/or life sciences laboratory is a plus

·      Visit customers to install/maintain hardware and software, train users and provide technical support

·      Answer customer support calls and emails, provide remote troubleshooting when necessary

·      Communicate effectively, diplomatically, and professionally with colleagues and customers

·      Document interactions with customers, installations, service cases, etc.

·      Keep up with training on new products, software, hardware and processes

·      Assist with in-office product setup, shipping and repair

·      Full time position, based in Boston

·      Partial remote work available

·      Travel in US and Canada required (approximately 60%)

·      Starting salary range based on education and experience: $60-75,000 + performance bonus

·      Offering full medical and vision covered by MetaSystems (100% of premiums paid), dental optional to employees.

·      Lunches and drinks provided by MetaSystems when working at headquarters.

·     Opportunities for advancement within Support group as well as other departments including Research & Development, Sales, Quality, and Management