Client Service Delivery Analyst - Greensboro, NC
Nasdaq (Nasdaq:NDAQ) is a leading global provider of trading, clearing, exchange technology, listing, information and public company services. Through its diverse portfolio of solutions, Nasdaq enables customers to plan, optimize and execute their business vision with confidence, using proven technologies that provide transparency and insight for navigating today's global capital markets. As the creator of the world's first electronic stock market, its technology powers more than 100 marketplaces in 50 countries, and 1 in 10 of the world's securities transactions. Nasdaq is home to approximately 4,000 total listings with a market value of approximately $15 trillion. To learn more, visit: http://www.nasdaq.com
The Team:
We are a unique team of client services analysts as well as corporate governance experts, technology specialists, and attorneys based out of our brand-new office in Greensboro, NC. Having recently acquired the Center for Board Excellence in October 2019, we are a fast-growing team looking to make major impact with our exciting Fortune 500 clients. Not only will you be able to add value early on, you will also obtain broader exposure to all that Nasdaq does. We look forward to remaining the biggest leader in this space!
“CBE will allow Nasdaq to expand our reach within the boardroom, where we serve as a strategic governance partner to the thousands of directors, leadership teams, and governance professionals who rely on Nasdaq’s technology and insights to elevate their governance,” said Michael Bartels, President, Nasdaq Governance Solutions. “With CBE, our enhanced offering will help streamline collaboration and the assessment process at public, private, and nonprofit companies that seek corporate governance excellence.”
Your role and responsibilities:
- Establish project timelines for clients including onboarding, project delivery, and follow up
- Primary contact for client communications
- Responsible for client relationship, opportunities, and expectations
- Interact & assist clients on a one-on-one basis
- Create client-facing deliverables
We are looking for the below skills and experience:
- Bachelor’s degree
- Experience in a formal business setting with client communication experience
- Proficiency in Microsoft Office (Word, PowerPoint, Excel, etc.)
- Proven track record of superb attention to detail and accuracy (particularly in formatting documents, proofreading, and client communication)
- Demonstrated ability to maintain confidentiality of sensitive information
- Computer savvy and ability to learn new technologies quickly
- Ability to manage multiple client projects and communicate status to colleagues
- Works well under pressure when required to meet time-sensitive deadlines
- Good interpersonal skills and comfort collaborating with team members and all members of management
- Commitment to adhere to all company policies and procedures
- Energetic, strong work ethic and an interest for working within and contributing to a unique company culture
And it would be great if you have experience with:
- Experience in copywriting, editing, publishing, proofreading, or similar capacity
- Experience in bookkeeping, accounting, research, or similarly quantitative capacity
- Experience working in Salesforce or similar CMR tool
- Experience working in Project Management tools such as Wrike
- Microsoft Office Advanced Skills in Excel
- Adobe / INET Comparison Advanced Skills
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law.