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Residential Manager, Nolans

Residential Manager, Nolans

The Dining Programs Department is seeking a Residential Manager (Food Services Manager) who provides the day-to-day oversight and direction for one of the residential operations. With a focus on student satisfaction and engagement, quality execution and service, they will work closely with the Sr. Residential Manager to ensure consistency across venues and creating the right experience for students in the residential dining locations.

Focusing on the student experience and quality execution will be vitally important in the role. This leader will be responsible for the development and growth of the location operational team. This individual will support the overall residential operation as needed under the direction of the Sr Residential Manager.

Specific Duties & Responsibilities:


• Leads all daily operations at the location and provides direction for all supervisors at the residential location, they will collaborate with the residential chef on culinary execution at the location.
• Assists in management of team of 125 employees.
• Supports scheduling and direction of employee workflow.
• Builds and maintains strong relationships with students, campus constituents, and dining team members.
• Works in partnership with Student Advisory committees, including but not limited to Student Advisory, Real Food on Campus, Sustainability, and the Plant Forward groups.
• Respond and assist in any student service issues.
• Ensures team members have the tools necessary to complete their jobs.
• Ensures show quality standards are maintained at all times.
• Supports and communicates University initiatives.
• Work with the Marketing Director to create and execute marketing initiatives


• Ensures cost controls are in place and being adhered to.
• Oversees completion of required location reports.


• Ensures that all security, safety, and sanitation standards are achieved.
• Employs good safety and sanitation practices.

Leadership & Internal Relationship Building

• Uses engagement strategies to recognize, motivate, and celebrate individuals and teams delivering outstanding performance throughout location.
• Promotes a cooperative work climate, maximizing productivity and morale.
• Interviews, hires, trains, and develops team members according to Dining Standards.
• Displays a positive attitude towards team members.
• Mentors department management to develop their skills and leadership abilities.

Minimum Qualifications (Mandatory):

• Associates Degree or Culinary Degree Equivalent.
• Minimum three years previous work experience in a retail environment with at least one year in a supervisory role.

Preferred Qualifications:

• Bachelors Preferred.

Special Knowledge, Skills & Abilities:

• Proven ability to lead and develop a diverse team.
• Ability to maintain organization in a changing environment.
• Exhibits initiative, responsibility, flexibility, and leadership.
• Able to communicate effectively with management team, students, and team members
• Ability to taste and evaluate food and beverage products.

Classified Title: Food Services Manager
Working Title: Residential Manager
Role/Level/Range: ACRP/03/MC
Starting Salary Range: ​​​​​​​Commensurate with experience
Employee group: Full Time
Schedule: M-F, 8:30 am - 5:00 pm, some night and weekend work may be necessary
Exempt Status: Exempt
Location: ​​​​​​​Homewood Campus
Department name: ​​​​​​​Dining Programs
Personnel area: Homewood Student Affairs

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at For TTY users, call via Maryland Relay or dial 711.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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