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Project Manager/Constituent Engagement and Communications

Salary: $70,000 - $90,000 (Annual)

The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service agency that manages procurement citywide, from planning and release of agency solicitations to payment of vendors. Annually, agencies procure billions in products and services from a diverse pool of vendors that represent various industries. MOCS therefore aims to ensure that the procurement process remains fair, transparent, efficient and cost-effective. 
MOCS makes it easier to do business through use of end-to-end technology tools, increases transparency by publication of enriched data and hosting public hearings, and strengthens procurement operations by providing direct assistance and resources to all stakeholders. MOCS also partners with agencies and vendors to identify areas for policy reform, resulting in ongoing process improvement to reduce administrative burdens and increase the positive impact of services on communities. The MOCS Director serves as the City Chief Procurement Officer (CCPO).  

MOCS team members operate in a fast-paced, collaborative, service-oriented environment, where flexibility and ability to achieve results are valued. Staff must conduct all duties relevant to their position in their assigned division and demonstrate an advanced level of expertise. This position requires a focus on aligning daily operations to the agency's strategic priorities, engage stakeholders in planning and ensure performance using well-defined success metrics and project management strategies. All staff are expected to deliver timely and quality work products and services, participate in ongoing improvement activities, proactively deepen their knowledge of procurement and government operations, and will use modern technology software and hardware to complete daily duties. This position must collaborate with other team members to implement projects, help to maintain and/or analyze operational data, and interact with external stakeholders.
 
Under the direction of the Chief of Staff and Senior Advisor, this position will require the individual to quickly gain a broad understanding of all aspects of MOCS’ operations to best represent the agency on a broad range of topics. While the selected candidate will be expected to have a broad understanding of MOCS’ operations, they will also need good judgment to ascertain when to involve MOCS’ programmatic subject matter experts to ensure that MOCS’ official position is considered and clearly conveyed. Please see the below listed responsibilities:
 
Communications planning and message development:
  • Develop and roll out a strategic brand communications plan that serve MOCS’ mission and mandates by working closely with CCPO and Director, agency Executives, and programmatic staff leads to understand MOCS’s objectives, goals, and target audiences. 
  • Develop and maintain comprehensive messaging consistent with articulated agency’s values and commitment to using inclusive, accessible community engagement.
  • Ensure that the agency’s marketing materials are cohesive, consistent with the agency’s brand, and reflect best practices for effective messaging and design. 
  • Support the CCPO and Director in providing effective communication to the public, the news media, MOCS employees, city agencies, and other constituencies.
  • Manage internal communications, including having responsibility for content creation for the MOCS intranet, email newsletters, messages to MOCS staff, and other events and activities as warranted.
  • Be involved in measuring the success of various communications projects, as well as exploring tools and trends that can enhance such efforts.

Planning and Coordinating Community Engagement Events:
  •  Work with the Chief of Staff and Senior Advisors to determine and plan community events aligned with MOCS’ policy goals. 
  • Invite elected officials, community leaders, and other relevant stakeholders. 
  • Coordinate general logistics of community engagement events.  

 Multi-Media planning and development:
  • Develop a central media relations strategy with an eye towards leveraging opportunities for stakeholder education and engagement. Ensure compliance with EO47 Community and Ethnic Media, Local Law 30 and Language Assistance services goals, compile and submit reports as required.
  • Support the agency’s media relations efforts, including assisting with fielding press inquiries, drafting press releases, and pitching press stories. 
  • Manage the maintenance and development of https://www1.nyc.gov/site/mocs/index.page 
  • Develop and implement a social media plan using fun, creative, and engaging content. 
  • Oversee content calendar for social media channels and profiles in partnership with programmatic staff leads and managing communications and graphics interns.
  • Work with program leads and interns to curate and edit content and ensure consistent voice and integrated creative process for the team.
  • Find ways to build a social media presence that is unique, distinctive, and tells stories in ways that build an authentic connection with the audience.
  • Assist with the creative direction and production of video content as needed. 

Writing and editing:
  • Ensure standards and consistency in all communications materials and deliverables. 
  • Oversee the design and production of collateral materials and multimedia assets, including reports, flyers, videos, and print materials.
  • Help ensure agency communications are coherent, use plain language, and are accessible to diverse audiences. 

Stakeholder Databases:
  • Work with MOCS staff to implement the outreach database, incorporating features relevant to digital communications, call campaigns and field canvassing.

Data collection and reporting:
  • With PR firm and related vendors create an analytical framework for communications data analytics and oversee tracking and reporting of key communications and key performance indicators that demonstrate the effectiveness of marketing and communications efforts for audience engagement.
  • Continue to implement and expand upon best practices. 

Ongoing professional development to strengthen skills and increase knowledge in relevant areas of procurement, technology, government operations, public policy and people and change management.

Work with the Chief of Staff and Senior Advisor as a liaison for MOCS with City Hall, State, and Federal Legislative Affairs team. 

Work with the Deputy Chief of Staff, Senior Advisor, and other executives to ensure all relevant news sources are reviewed on a daily basis to identify direct stories related to policy areas and circulate them amongst appropriate staff.

Understand issues affecting relevant stakeholder groups, including but not limited to covered city agencies, Minority and Women-owned Business Enterprises (M/WBEs), nonprofits, etc. 

Special projects, as assigned.

Minimum Qualification Requirements:
1.      Graduation from an accredited college with a baccalaureate degree; or
2.      Graduation from an accredited community college plus two years of experience with administrative, analytic, coordinative, supervisory or liaison responsibilities; or
3.      A four-year high school diploma or its educational equivalent plus four years of experience as described in “2” above; or
A satisfactory equivalent combination of education and experience

Preferred Skills:
Must demonstrate competency and/or history of consistent quality performance in the following areas. 
  • Meet deadlines and work independently while paying close attention to details; 
  • Establish relationships quickly and maximize positive team dynamics;
  • Succinctly and effectively communicate verbally and in writing;
  • Distill complex material, present information and make actionable recommendations;
  • Analyze data and summarize research to lead ongoing improvement in operations and service;
  • Define job responsibilities, screen, interview and train staff;
  • Supervise, coach and structure ongoing professional development for individuals and teams; 
  • Facilitate ongoing intra- and inter unit knowledge sharing, team-building and collaboration;
  • Convene cross-functional teams for planning or coordination activities; 
  • Liaise with administrative teams to address human resources or other operational matters;
  • Maintain and update knowledge base, records and protocols; 
  • Represent MOCS in executive forums and community engagement events, conveying priorities and capturing stakeholder feedback;
  • Juggle multiple priorities, adjusting subtasks and timelines to ensure goals are met; and
  • Serve as project manager for various initiatives, as necessary.

To Apply:
External Applicants, please go to www.nyc.gov/jobs and search for Job ID#: 527389.
Current City Employees, please go to www.nyc.gov/ess and search for Job ID#: 527389.
To best serve the City we represent, MOCS seeks individuals from a variety of backgrounds who can bring different perspectives to contribute to the work of the office. MOCS also seeks candidates who want to contribute to a work environment that values teamwork, inclusion and respect
Mayor’s Office of Contract Services is an equal opportunity employer. Mayor’s Office of Contract Services recognizes the unique skills and strengths gained through military service. Veterans and service members of the U.S. Armed Forces are strongly encouraged to apply. Special accommodations provided to applicants with disabilities. Please contact MOCS Disability Service Facilitator at disabilityaffairs@mocs.nyc.gov or 212-298-0734 only to request an accommodation. No other phone calls or personal inquiries permitted. 
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