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Customer Service and Distribution for Healthcare Nonprofit

Mothers’ Milk Bank Northeast connects mothers who have milk to donate with fragile babies in hospitals who need safe donor milk to thrive. You can be part of this critical mission. This is a key role that supports our distribution efforts, you are directly working with our hospital clients and parents in the community who order our medical product - safe, pasteurized donor milk. You help ensure that orders are tracked and then set up for distribution.
We are looking for a detail-oriented, energetic, motivated person who can be part of our fun, compassionate, and committed team. Willing to train the right person. Please send cover letter and resume to No phone calls please.   


  • Strong team player  
  • Strong organizational skills 
  • Detail-oriented 
  • Needs to be comfortable handling frozen milk and accessing walk-in freezer 
  • Ability to lift and carry up to 20 pounds on a regular basis 
  • Problem-solving skills 
  • Ability to follow multi-step processes 
  • Working knowledge of MS office  
  • Customer service experience is a plus 
  • QuickBooks experience is a plus  
  • CRM (MS Dynamics) experience a plus (can be trained) 
Job Type: Full-time, Monday 9am-5pm and Tuesday-Friday 8am-4pm.   
Salary: $19-20/hour 
Benefits available: Health Insurance, IRA, paid time off, parental leave 
Location: Newton, MA. Not a remote position  
Required work authorization: United States 
COVID-19 Information: All staff are required to be fully vaccinated unless they have a medical or religious exemption. 
Mothers’ Milk Bank Northeast is a nonprofit community milk bank accredited by the Human Milk Banking Association of North America (HMBANA). Our mission is to provide safe pasteurized donor human milk to babies in fragile health throughout the northeastern United States. Mothers’ Milk Bank Northeast is an equal opportunity employer.