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Specialist - Account Services - Premium Audit

JOB SUMMARY:
The Premium Audit Specialist will work both collaboratively and independently while self-directing their work processes to meet corporate objectives and goals related to the accurate and timely completion of premium audits. The specialist will conduct audit processes for applicable large casualty/primary and excess accounts, substantiating the accuracy of policy classifications, exposure base, exposure information, inclusions/exclusions, status of subcontractors etc. The Specialist will also facilitate the order process for applicable accounts.
ESSENTIAL FUNCTIONS:
At Safety National, we live by the following five core values: Relationships, Integrity, Teamwork, Balance, and Stability. Our Core Values serve as the fundamental foundation of our corporate culture and drive our interactions, both internally and externally. An essential function of all Safety National positions is to fully embrace and represent these core values in our daily work life and relationships.
Responsible for assigned premier/high exposure account policy audit lifecycle to include:
Carefully determines and makes decisions regarding selection of physical audit vendor for specified accounts, based on audit vendor grading because of past performance.
 Facilitate meetings / conversations / conference calls with broker and insured contact (Loss control manager) prior to expiration of policy to discuss audit process and expectations.
Schedule physical audits on premier/high exposure accounts for assigned audits as well as general assigned accounts 
Ensure physical audit vendor has requested applicable audit documents from the insured, in addition, has scheduled an on-site visit.
Quickly works to facilitate and monitor communication between physical audit vendor and Insured to ensure communication is timely and both parties are addressing the deliverables necessary for timely completion of the audit.
Addresses any issues related to non-responsiveness or un-cooperative audits, including  identification of   audits meeting ANC criteria and communication of potential penalties to brokers / insureds. Escalates to audit management as necessary.
Manages the physical audit requests with the audit vendors and takes appropriate action on aging premium audits.
 As audits are completed, receives / downloads physical audit data from vendor websites and reviews               documentation to ensure accurate classifications of exposures and manual rules are applied according to state and bureau rules, as well as SN filed rules. 
 Submits, manages, and coordinates all endorsement requests to ensure timely completion and return for audit processing.
 Utilize NCCI, state bureau Basic Manual rules and Premium Audit Advisory Service (PAAS) to ensure proper insurance line of business audit rules are enforced and exposures are accurately classified.
Follow appropriate premium audit process to ensure accuracy of any AP/RP premium billed through business application systems because of the physical audits.
Completes logging and tracking of endorsement, revision, and dispute requests, verifies assignment through to completion of audits and revised final audits.
Provides explanation to broker/insured regarding the basis of calculating the billed premium, and is able to articulate the fine details regarding the formulas and calculations used.
 Handle disputed audits and addresses concerns after research and communications with Premium Audit management, Excess underwriter, Finance dept. and/or broker.
Process and bill final audits and revised final audits on all assigned audits through business application systems.
Organizes and manages assigned workload to meet productivity, quality, and time service standards.
Manages and updates vendor information and processes to accommodate changes in the industry and expanded product types.
Prepares reports as requested.
 Acts as backup for Premium Audit Management.
ADDITIONAL RESPONSIBILITIES:
Manages relationships with underwriting, brokers, and insureds as well as the Premium Audit unit.
Recommends changes and identifies opportunities for improvement in the department workflows and procedures.
Act as formal mentor for inexperienced premium auditors.
Produces monthly KPI reports and completes analysis of metrics.
Reviews monthly KPIs and directs associated workflow.
Contribute to overall organizational results through special assignments; e.g. participate in quality-peer review teams, prepare/conduct training sessions on special topics, etc.
Designated as the liaison for business system development; responsible for requirements gathering, facilitate by written and verbal means to clarify, expand upon, and reject development ideas, and functionality testing.
Any special projects or duties as required or assigned by other members of Account Services management.
Abide by Safety National’s policies regarding the nondisclosure of corporate business information, the protection of confidential and copyrighted information, and all precautions regarding data security.