Ticket Taker / Usher - White River Amphitheatre
Title: Usher/Ticket Taker
Role Type: Part-Time Seasonal
Location: Auburn, WA
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THE ROLE:
An usher/ticket taker greets guests, scans concert tickets, answers questions, helps to ensure safety, and engages with guests to assist with their needs before, during and after the show.
JOB FUNCTIONS:
· Provide excellent customer service and friendly guest interactions
· Scan barcodes on tickets using a hand-held electronic device
· Assist guests with ticketing issues
· Assist guests in finding the correct seats
· Assist guests with special needs, such as helping with seat relocations
· Correctly and appropriately answer guest questions using available venue maps, seating charts, policies and day of show information sheets
· Refer unresolved guest issues to supervisors for further investigation
· Guide guests to exits or provide other instructions or assistance in case of emergency
· Assist with keeping the venue safe, clean and presentable during events
· Partner with other crew members at the end of show to store equipment, clean up and close the venue
· Other tasks assigned by the Guest Services, Usher, Operations or General Managers
QUALIFICATIONS:
· Must be 16 years of age or older
· Must present unexpired original document(s) establishing identity and authorization to work in the United States
· A clear pre-employment criminal background check is required
· Customer service experience preferred but not required
· Position requires constant standing, walking, climbing stairs in an outdoor environment in a variety of weather conditions (reasonable accommodations can be made)
· Must maintain a cheerful, welcoming attitude
· Must have excellent verbal, written, interpersonal communication and teaming skills
· Able to show good judgment, tact and diplomacy
· Must be available to attend in-person employee orientation and training at the venue, as well as completing online training modules as assigned
· Reliable transportation is required