Manager - Guest Services - White River Amphitheatre

 The Guest Services Manager is responsible for the overall management of all guest service functions at the venue.

·      Train, counsel, advise and discipline guest services staff as needed to ensure maximum guest satisfaction

·      Direct guest services’ staff in their work assignments

·      Communicate pertinent day of show information to staff

·      Move throughout the venue and between up to 3 guest services booths to interact with guests and staff, to provide information and respond to inquiries

·      Respond to and resolve guest issues and concerns in a positive manner to maintain guest loyalty

·      Record guest interactions, details of inquiries, complaints or comments, as well as actions taken for resolution

·      Budget appropriately for needs of each show while working to reach overall operating goal; work in conjunction with the Operations Manager to manage costs.

·      Regularly review and evaluate the department; recommend and implement new operational policies and procedures.

·      Participate in the venue’s sustainability program. This may include collecting recyclables from the lawn and/or reserved section and encouraging staff to participate

·      Other tasks as assigned by the Operations or General Manager.

 

·      A clear pre-employment criminal background check is required

·      Combination of 3-5 years’ experience in a similar role preferred

·      Strong computer skills in Outlook, Excel, Word, PowerPoint

·      Must attend employee orientation and complete required online training modules