Rabid Rehousing Stabilization Case Manager
Homelessness is a public health, social and racial justice issue!
Since 1984, St. Francis House has committed itself to healing the wounds of those impacted by an inequitable society and breaking down the barriers, including systemic racism that prevent all people from living lives of dignity.
St. Francis House is the State’s largest provider of day services supporting people who are at risk of or are experiencing homelessness. Located in the heart of downtown Boston, we compassionately welcome nearly 500 adults through our doors every day who are seeking a safe and dignified refuge and opportunities to rebuild their lives. Our holistic approach allows us to deepen our impact by offering integrated programing that helps our guests achieve stability in the areas of housing, income, and behavioral health. Joining our team would provide for you a dynamic opportunity to work with an interdisciplinary team of providers dedicated to solving this public health crisis.
St. Francis House as an Equal Employment Opportunity Employer is committed to a diverse and inclusive workforce where all staff can reach their fullest potential. With an active and involved Diversity, Equity, and Inclusion committee- IDEA (Inclusion, Diversity, Equity, Access), we welcome - Candidates who have lived experience of homelessness and/or recovery, and those who have faced historic barriers to competitive employment, in particular Black, Indigenous, and People of Color (BIPOC), and those who are multi-lingual or multi-cultural and members of the LGBTQ+ community are highly encouraged to apply.
We offer:
An extensive Benefits package! Up to 90% of individual insurance premiums paid for Tufts health insurance & Atlus dental insurance, 4 weeks of vacation and 13 holidays recognized per year, employer – paid life & disability insurance, a vested 403b retirement with 5% match, and much more!
Support, supervision, and onsite CEUs for related licensure/certification such as: LADC, LCSW, CPR/First Aid certification. Onsite and interactive on-boarding and comprehensive training.
Job Description:
The Rapid Rehousing Stabilization Case Manager provides direct support to homeless individuals who are preparing for and transitioning to housing. This person empowers participants to take charge of their own life’s direction and gain sustainable independence, by operating from a “housing first” point of view. The Rapid Rehousing Stabilization Case Manager assists the participant directly or by referral to obtain and maintain stable income, apply necessary life skills, and assisting with access to services and connecting with outside community resources they need to live successfully in stable permanent housing. This person works as a team with integrated services at St. Francis
House to stabilize the guest in housing, income and behavioral health.
- Carries a caseload of approximately 40 individuals, whose needs will vary over time, but ~ 25% will have high levels of service needs at any given time.
- Provides housing navigation services including housing search, placement, administering financial assistance, and providing stabilization support in the community.
- Uses a proactive approach in developing positive relationships with residents, reaching out on a regular basis with all individuals on the caseload to ensure they know what, where, and how to engage in services when needed.
- Conducts assessments and builds collaborative service plans with residents, prioritizing areas directly connected to improving levels of stability in housing, income, and behavioral health, establishing agreed-upon goals.
- Works with participants to develop and or strengthen daily living skills including budgeting, employment/income, food and nutrition, and good tenancy practices.
- Understands and respects individuals’ choices and of readiness to change and uses Motivational Interviewing to provide encouragement, insight, and informed support.
- Monitors participant’s tenancy to identify any potential concerns early. Reports out any concerns to supervisor promptly.
- Serves as a liaison with participant’s landlord, medical and behavioral health providers, and others as needed and permitted by participant.
- Reaches out to each client on a minimum monthly basis to assess their stability, provide resources and support, and proactively identify any risks to maintaining their housing.
- Keeps accurate records of work with participants in all required databases, including but not limited to referrals made, services provided, progress toward goals, and contract-specific details.
- Self-monitors performance to insure measurable progress with participants and adherence to contract requirements, departmental goals, and/or agency-wide outcomes.
- Adheres to agency code of conduct.
- Performs other duties as assigned.
Requirements
Education & Experience:
- High School Diploma or equivalent required, further education in Human Services a plus.
- Experience in a Social Services setting that serves vulnerable population with working knowledge of coordinated care planning/ housing case management service delivery required.
- Experience providing direct service to homeless individuals preferred.
- Lived experience with homelessness and/or recovery a plus.
- Driver’s license and regular access to reliable transportation strongly preferred.
If you are Ready to make a lasting impact in the lives of others, please complete our application process.
COVID 19: All employees, guests and visitors are required to wear masks. Common surface areas are sanitized throughout the day. Public areas and offices are marked to allow for physical distancing. Employees are provided masks, gloves, googles & hand sanitizer.