Engineer II, Sustaining
Quanterix is a company on a mission to change the way in which healthcare is provided by giving researchers the ability to closely examine the continuum from health to disease. In our focused therapeutic areas, our revolutionary technology, Simoa®, is helping researchers advance the science of precision health. Simoa® is changing the way in which the biology of health and disease is studied by giving researchers the ability to closely examine critical biomarkers in most therapeutic areas including neurology, infectious disease, oncology, inflammation, and cardiology. To continue our extraordinary growth, we are hiring an Engineer II, Sustaining Engineering located in Billerica, MA.
What You’ll Do:
- Lead, execute, and report on sustaining engineering projects that improves instrument reliability, margin improvement, and product enhancements.
- Facilitate the resolution of manufacturing, field service, and customer problems; and subsequently drive engineering solutions to improve or correct product or process issues.
- Drive change orders to detail engineering solutions throughout the organization, and coordinate implementation for smooth transitions of changes within manufacturing operations.
- Swiftly troubleshoot and perform root cause analysis on electro-mechanical instrumentation.
- Interact with vendors and purchasing to resolve issues with current and future product materials and assemblies, and evaluate potential future vendors for capability, cost, and quality.
- Drive and manage escalated customer incidents across functional disciplines, ensuring timely response and closure.
- Follow the Product Life Cycle from inception through end-of-life from a manufacturing perspective, interacting with R&D, Purchasing, Quality, and Manufacturing personnel, understanding issues & needs and advocating & driving appropriate responses across the organization.
- Document project schedules and provide technical reports.
- Develop or revise technical service bulletins to drive training content to our Field Service Engineers (FSE).
- Provide training to FSEs and manufacturing for any new processes or procedures.
- Operate a positive working relationship between Quanterix and external manufacturing and engineering firms.
- Be a key stakeholder in the field RMA process to drive material disposition and tracking of warranty parts back to our contract manufacturers.
What We’ll Expect From You:
- Bachelor's degree and hands-on experience in a physical sciences or engineering discipline.
- 2-5 years of industry experience and instrumentation troubleshooting.
- Experience driving external third-party collaboration, product design transfer, and manufacturing support and transfer.
- Experience with regulated medical devices or analogous systems desirable.
- Excellent engineering troubleshooting skills and technical communication .
- A general understanding of Solidworks is desirable.
- Collaborative spirit, positive attitude, strong work ethic.
- Some domestic and international travel.
Why You’ll Like Working For Us:
Our Technology: Quanterix’ technology is designed to enable much earlier disease detection, better prognoses, and enhanced treatment methods to improve the quality of life and longevity of the population for generations to come. The technology is currently being used for research applications in several therapeutic areas. The company was established in 2007 and is in Billerica, Massachusetts. For additional Information, please visit https://www.quanterix.com.
Our Commitment To Employees: We have a free, state-of-the-art onsite fitness center for all employees. To keep you fueled up, we provide onsite employees free bagels every Monday morning, and free snacks and drinks every day! Quanterix hosts Virtual Bingo nights with all employees when we can see families, pets, and win amazing prizes. Unwind on Tuesdays and Thursdays with a virtual yoga session. In addition to competitive compensation and a 401k plan with an employer match, we offer competitive health, dental, and vision benefits for employees and their dependents. We offer a Flexible Spending Account (FSA), Life, Disability, and Accidental Death & Dismemberment Insurances, and Mental Health Care, we offer generous Maternity & Paternity leave, Family Medical Leave, Fertility Assistance, Dependent Care, Military Leave and Vacation Carryover. All employees are awarded Equity, an Employee Stock Purchase Plan, a Performance Bonus, and 1:1 Financial Counseling/Planning. We also offer Tuition Assistance.
Our Culture: Quanterix is committed to a Diverse and Inclusive workplace. We have a Diversity Program with Executive Sponsorship. Our core values are Accountability, Teamwork, Trust, and Transparency OR ATT2. Meet some of our team HERE. Quanterix is an Equal Opportunity Employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Quanterix will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.